Complaint Review: Century Link - Midvale Utah

I am Century Link customer for over 22 years - phone and internet.Over 3 year ago Century Link installed fiberoptic cable that provide speed of 1,5 MBT and higher (before due to distance issue the service was around 350KBT). During pass 3 years I was having sevice speed of 1,5MBT (with renewable one year promotion as value customer). THis year after the new promotis started I noticed that my internet was to slow and no longer can use Skype. Measuring the speed indicated actual speed of o.55MBT or less (during high traffic the speed goes down to 0.35MBT). Caling company tech suport I found that I was signed by someone in Century Link on service of 0.64MBT - without my request or knowledge. Tech suport told me that they continue to have 1.5MBT service in our area - even greater to up to 50 MBT with TV service. Customer service from other side told me that this service is available and try to sell me the more expensive plan.

Once I asked my service of 1.5 MBT DSL service to be restore, the game started

After several week back and forth finaly Century LInk customer service told me that the speed was decreased "due to technical problem in the area, but continue trying to sell me the higher speed + TV service.

Finaly with letter Century Link told me that I signed to package of phone and internet service (phone + DSL internet of 0.64MBT for almost same price as was for 1.5 MBT. NO information if/ when the internet service will be restored back to 1.5 MBT

Here is the cost:

Before for 1.5 MBT service my bill was $19 phone line and $22.95 (50% promotion from $ 44.95 for 1.5 MBT service ) + taxes

Century LInk new changes for  my DSL service to 0.64 MBT with phone charges of $35 plus $7.95 for internet (bundle) - inlcuding voice mail and call ID/forwarding and etc, that I never requested - my answering machine was interupted by Century LInk and did not work for several days.

Brief look indicate that the quality of service for internet service is actualy 2.34 time slower with total cost little be greater from previous service.(NOTE - for the last 2 years the monthly bill were going up with average of $0.10 without explanation - such uncrease need to ne approved by UTAH Consumer protection Agency)

I cannot longer use internet efficiently (search and Skype providing me contact with my friend from abroad - the einternet frezes continuely due to the fact that Win 10 did not accept stand by time).

COnsidering the entire fiasco I belive that Century LInk intentionally decreased the internet speed to push us  to buy more expensive service (during pass 3 years was no issue with 1.5 MBT service)

 Century LInk continue refusing to tell when the speed will be restored. The store in MIdvale and tech support from other side indicate that the service of 1.5 MBT is available in my area, and customer service just need to order switch from 0.64 MBT to 1.5 MBT.

The entire way of pushing the customers to buy more expensive survice with decreasing the speed is unacceptable and wrong. In our are (the condominums above Hoogle Zoo) of the foothill the competition did not exist, which provides this monopoly techniques to be deploy (changing service without notice and behind the back)

Since Century Link customer service do not like to resp[ond to any of enquires, comntacting you is the only option - you may be able to help me and probably other customers to get back the 1.5MBT internet DLS service.

Here is my contact info again -home 801-(((REDACTED)))mobile 801-(((REDACTED))), e-mail

(((REDACTED)))@gmail.com

And here is Century Link Tech support - 1-800-247-7285 and customer service 1-800-244-1111

 Hope you can get to the bottom of Century Link game and help me with restoring my 1.5 MBT DSL service

Best

Dimitre A