Complaint Review: Century Link - Seattle Washington

I am filing a complaint with the BBC, and the FCC. I can not fathom what to write here because I have been dealing with major issues with Century Link. My boyfriend and I moved over to Prineville in May to help his elderly parents. At that time they had Century Link, Basic Ph. I needed internet for my job. We contacted Century Link in May and added internet at the price that is being advertised at $19.95 for hs internet. It has been a nightmare to say the least ever since My bf mom received a call in July from a 3rd party company called clear rate. They offered a cheaper phone and internet service. She went ahead and said ok, she suffers from dementia. I lost my internet and contacted Century Link. They said a 3rd party bought the account...I was dumbfounded so after being on the phone with them for 4hrs we finally got the company's name. I put a lock on the account. His parents were charged a disconnect fee for the lovely price of $199. they were also charged a recconnect fee of $200. Clear rate was quite understanding and after listening to the phone call with mom they decided to credit us, no problem Century link OMG so since July we have been receiving bills in the tune of $220 to $228. Just for phone and internet!! ARE YOU KIDDING ME??? so in August I called they said since my bf parents were loyal customers they would take off the hidden fee of $132. That is the only credit....I can't tell you how frustrating this service has been. I have been hung up on and treated very rudely. I did finally get after day three a very nice customer service agent who was willing to help us get our service back and running again. FINALLY, but like I said we are gettng charged that much a month. It gets better: In September I started checking around for cheaper services. I signed up for our local service which is a bundle of TV/Internet/Phone. The price is $135. 

Our transfer occured on OCT. 6th, 2015. What transpired since then is mind blowing. Century link sent out a service technician who was extremely rude, would not give me his card, and just rude. It was suspicous to say the least; I called Century Link to find out what was going on. They "illegally" took back the phone number...it was I was told. No one on our end in October wanted Century Link or ordered, as far as we knew we were done with these crooks! But nope...they issued the parents a new phone number, and charged yet again another disconnect fee and a recconect fee...I am filing a report with FCC after talking to our local service provider. I took my century link down to the local provider and they couldn't believe it and advised me to file a report with BBC and the FCC. 

The last day I was on the phone with C. L. I was told there were no notes regarding the $132 credit. Which these are listed on the bill as other charges....FOR WHAT? do they know the parents are elderly? anyway the gentlemen that I was on the phone with couldn't figure the account out. I was on the phone an hour and a half he finally transferred me to a different dept where I was told we would get a charge for a disconnect and reconnect fee AGAIN! Are you kidding me!!? when they illegally came out to the property. Illegally assigned a new number, and Illegally put charges on these elderly folks bill. I can't imagine what criminal acts they do to people who are elderly and who don't have anyone to look over their bills..I am not done yet! DO NOT GET CENTURY LINK!!