- Report: #1493824
Complaint Review: Cerebral -
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Author Confirmed
Why?
Cerebral
United States
Web:
Www.getcerebral.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Cerebral Was billed for services that I never received. Company refused to issue refund.
I attempted to use this site. It was in the height of the COVID outbreak and I am a healthcare provider. I wanted to utilize telemedicine to obtain a prescription. My issues began when I was called last minute to go into work, this caused me to miss a scheduled appointment. I attempted to notify the company via e-mail but did not receive a response. Cerebral had already billed me for this interaction, and refused to issue a refund; they stated that they were a "subscription" company and I had paid for the month despite no services being rendered.
Additionally, they were unable to provide a basic HIPAA statement when asked to produce one. Because they do not accept traditional health insurance it is uncertain what entity they are regulated by, if any. I feel that they are dangerously unregulated as a healthcare service, providing the consumer with little recourse in the event of fraud or abuse.
