Complaint Review: Champions Movers - Fremont California

There are MANY "scamming" moving companies ALL OVER the United States, especially here in the Bay Area. It's unfortunate that such companies exist and are able to disguise themselves as professionals fooling MANY consumers. Some moving companies even take a reputable known-name moving company, and will manipulate the name to something very similar but slightly different - so consumers will think they are going with the reputable company when they are actually using a knock-off scamming company. These moving companies are able to SCREW innocent consumers through "loop holes" in the system.. and are able to get away with it the majority of the time LEGALLY even though it is straight up WRONG and IMMORAL leaving the consumer unable to do much and left being the victim of a scam. Sadly, the moving company will still continue to prosper by ripping off other non-informed consumers. In today's environment of price competition, the current scamming will continue (and get worse). There is nothing like having the stress of moving in the first place only then to be f**ked in the a*s by your moving company. Not only did you pay 10x the amount you expected and were initally told but more than likely your belongings damaged and sometimes sentimental items completely ruined or lost forever. If you are ever planning on using a moving company, it's crucial that you are WELL INFORMED and that you do your RESEARCH in advance. Currently moving companies are overseen by the Federal Motor Carrier Safety Administration (FMCSA), part of the Federal Department of Transportation (DOT). At last count the FMCSA had only nine investigators to handle all of the thousands of complaints against moving companies each year. What does that mean for consumers? It means this: * Most complaints against movers are overlooked and the consumer becomes a statistic while no action is ever taken against the moving company. * When Congress dissolved the Interstate Commerce Commission (ICC) in 1995, they also removed the authority from the FMCSA to step in on a consumer's behalf if they are taken advantage of by a moving company. In other words, they don't have the authority to help you even if they want to. * If an investigation does occur, it takes months if not years for the FMCSA to, yes, get this... Fine the moving company. * The scam moving companies get away with not paying the fines and if they did, the consumers don't see a dime of their money back. The money from the moving company's fines go to pay for highway improvements! There are in fact laws governing moving companies, but the moving industry is unique in having special privileges and protections that no other industry could even imagine enjoying. Useful Websites & Tips: http://www.movingscam.com/ http://www.protectyourmove.gov/ http://www1.move.com/Move/Moving/Promover/MovingScams.asp Always check the BBB, if they are not a member, that's a red flag - http://www.bbb.org/ Make sure the company is fully licensed & insured (note: even if the company is fully licensed and insured - they can still be a scamming company), have them fax a copy of the certificate of liabilty insurance (which by law, they are required to provide). Get their license numbers then check the Department of Transportation (DOT) and Public Utilities Commission (PUC) for any complaints filed. http://www.cpuc.ca.gov/puc/transportation/movers.htm Please note that these companies have answers ready for all questions pertaining to scams.. and it's sometimes very hard to distinguish between a reliable and a scamming company. They disguise themselves well, will tell you what you want to hear and will play the "good guy" role until they have you in a contractual bind and the money is in their hands. One of my go to guides for ANY business: http://www.yelp.com

I am an employee of Champions Movers Inc. In regards to negative review(s) about Champions Movers online about our company, unfortunately, it contains many misconceptions and unjustified assumptions. There are many speculations regarding Champions Movers and the alleged relationship to A.S.A.P. Relocations, Inc. Please note that there is no basis for this supposition - we are a separate company with a separate license, address, etc. I have no idea what caused this rumor in the first place, except that the two companies used to be located in the same neighborhood. I know of many McDonald's restaurants that are located in the same neighborhood as Burger King or Jack in the Box and no one confuses them... Sadly, it is true that there is a lot of scamming in the moving industry, but I don't think that it is a good reason to jump to conclusions. Champions Movers operates a legitimate business, we do our best to make sure that every customer is happy and that all of their needs are met. We try our very hardest to insure on time arrival and on time delivery. We do not lie to our customers, and we are actually one of the very few companies in the business that makes sure to notify every client of every charge they might come across in their move. We are not an "agent" or a "contractor". Our employees are our own - we do not hire day laborers. All of them are experienced movers and packers, who went through vigorous training prior to working in the field, so you can be confident that they will be able to maximize the time- and cost-efficiency, as well as the safety of any move. Although it is true that we are a fairly new company, we are already quite experienced. Our company handles roughly 10 to 20 moves per day and over 99% of those customers are completely satisfied. Most complaints are people who insist they were not told that packing supplies come at an additional cost. Our emails make a note of this in two locations, our representatives tell every customer this over the phone, and on the day of the move, before we start moving anything, the customer initials the contract next to a statement in bold that reads "PACKING MATERIALS ARE EXTRA" as well. After all this, it seems to me that it is unreasonable to claim that one was unaware that packing supplies would come at additional cost. There are also some of complaints regarding delivery, because people tend to hear what they want to hear - although they were informed that delivery would be within a time-frame window, they expected their shipment to arrive on the Earliest Date of Delivery specifically and complained that the delivery was late, when in fact it was not. As far as complaints go, every company has them. Besides breathing, complaining seems to be an innate quality in humans. In fact, I just got an email last Friday from a customer that said her move with us was the best moving experience she had ever had. Nonetheless, there are complaints, but we still continue to move people all around the country, and we still have handfuls and handfuls of satisfied customers.

One of the things you want to do is get the DOT involved quickly. They are breaking several laws that would result in several thousand dollar fines to Champions/ASAP movers, the most serious of which is a hostage load. That one alone is a $10,000 fine. These guys generally do cubic foot moves - if they quoted you in cubic feet, there is another DOT regulation stating that if a mover increases the quote on a cubic foot move - the mover would be fined. They need to be involved and I would tell the company that the DOT will be involved and to buy some vasoline because they will make someone in jail a lovely wife. A mover in FL just got some jail time for a hostage load - probably one of his friends.... You're right the police and other law enforcement won't get involved because it is not a crminal matter and they view your situation as a contractual dispute, not a crime. Yes, I know - it is stupid, but there you go. Another option would be a site called moverescue dot com - they might be able to intercede on your behalf as well. When they decided not to give you your stuff until they got paid the higher price - they're screwed now. One item of note: I don't know how valuable some of your stuff is, but expect it to be destroyed or ruined. These guys are not movers, they are scammers and con men. You didn't indicate where you found these clowns, but I suspect the internet...... That was bad - and you know it now. If you ever move again, never use a mover you find on the internet. An old-fashioned major mover would be your best bet if you ever do this again. If your stuff was all IKEA or at least replacable, you might be able to turn this around on them and tell these guys to keep your stuff and auction it off - with your written permission and that they are now the owners of your stuff. LOL, they'll come back and ask you to take your stuff back for the $$$ because they'll never get near the money they expect from selling your stuff. Heck, it might not even pay for the storage they're paying to store your stuff. Keep a copy of the letter because I suspect they're going to skip town and the owner of the storage facility will try to stick you with the bill. I personally would be laughing my a*s off listening to them come back to you with, "please how about $2,000 - please!!"