- Report: #1253544
Complaint Review: Channel Advisors - Internet
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Author Confirmed
Why?
Channel Advisors
Internet, USA
Web:
http://www.channeladvisor.com/
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Channel Advisors CHANNELADVISORS CONTRACT ONE WAY STREET. IN THEIR POCKETS NOT YOURS!! Morrisville NC
Channel Advisors is for large companies with a dedicated IT department and extra money to spend. If your company small and likes to receive what it has been promised and paid for do not sign the contract. Please read all complaints on www.ripoffreport.com and www.bbg.org..
Hundreds of emails, phone calls, and a letter to the Chief Revenue Officer all unanswered and ignored. Or company decided to quit trying to get help and asked to be released from contract because Channel Advisor was unable to fulfill the agreement and finish launching our business. We wanted no refunds we only wanted not to pay the remaining three months since our product was never launched. Again Channel Advisors failed to respond to all correspondence and phone calls.
The first call we ever received is from a collection agency wondering why payment had not been received. We forwarded all emails, letters, etc. to collections and have not received a call again. We did receive another statement for past due amount including interest. Speaking to lawyers it will cost more in lawyer fees than we owe on the contract. We are not going to pay. Our company works for every dollar we make and we expect Channel Advisors to do the same
1 Updates & Rebuttals
Ignorance on our part!
#2Author of original report
Thu, September 24, 2015
Misunderstanding of what was required and miscommunication through our companyrepresentative was the cause of our problems. When enlightened by both parties everything was corrected.
