Charles Cranston is a full blown LIAR. He signed me up with Encore and now with his new company Lone Star Payments in Lubbock, TX. He was extremely persistant and switched me to his new company. After contacting his new company because my bill has more than DOUBLED, they said he was fired due to fraud!!! He will not answer any of my phone calls or returned messages. His new company is just as bad. They have no office and have 0 support and are holding a huge cancellation fee over my head. It has been a terrible ordeal and to say the least I have buyers remorse. I am going to have to pay the cancellation fee and move on but I want others to beware. Do not do business with Charles Cranston or LoneStar Payments!!!! He is a liar and a full blow scam artist!!!!