- Report: #417080
Complaint Review: Charter Communications Charter - St. Louis Montana
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Charter Communications Charter
12405 Powerscourt Dr., Ste. 100 St. Louis, 63131 Montana, U.S.A.
Phone:
314-965-0555
Web:
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Charter Communications, Charter THE WORST INTERNET PROVIDER!! HORRIBLE CUSTOMER SERVICE!! DECEPTIVE!! St. Louis Montana
This company should not be allowed to provide internet service. They have horrible customer service, and the technicians(once you can actually get one out) dont know a phillips screw driver from a ballpoint pen.
My situation...I have had problems with them since day one. Everytime you call you get some robot tech diagnostic, which leads you to be frustrated and have no real answers to your problem. Once you get a real person, they tell you what to do...from a book. They DO NOT know what they are doing. Its the same everytime...reset your modem....oh that didnt work? ill set up a time to get a tech out...next month.
Once i got a tech out, they said that my wireless router was causing the problem not their product...ITS A NEW ROUTER THAT IS MADE FOR VISTA!!! Morons... I never met a more incompetent repairmen in my life
The services are overpriced, and when you have a question you have to wait 3 hours on the phone for a live rep. The services are unrealiable...I always have to reset my modem at least once a day.
I hate the service as you can tell, but guess what? You cant cancel it. I have put in many requests but to no prevail. I would rather have Tycon dialup back then this unreliable "High Speed" which on a good day isnt much better then dialup. I have the top teer "High Speed" and would rather spend the money on toilet paper since all im doing is flushing it down the drain any way.
Dillon ****
Janesville, Wisconsin
U.S.A.
My situation...I have had problems with them since day one. Everytime you call you get some robot tech diagnostic, which leads you to be frustrated and have no real answers to your problem. Once you get a real person, they tell you what to do...from a book. They DO NOT know what they are doing. Its the same everytime...reset your modem....oh that didnt work? ill set up a time to get a tech out...next month.
Once i got a tech out, they said that my wireless router was causing the problem not their product...ITS A NEW ROUTER THAT IS MADE FOR VISTA!!! Morons... I never met a more incompetent repairmen in my life
The services are overpriced, and when you have a question you have to wait 3 hours on the phone for a live rep. The services are unrealiable...I always have to reset my modem at least once a day.
I hate the service as you can tell, but guess what? You cant cancel it. I have put in many requests but to no prevail. I would rather have Tycon dialup back then this unreliable "High Speed" which on a good day isnt much better then dialup. I have the top teer "High Speed" and would rather spend the money on toilet paper since all im doing is flushing it down the drain any way.
Dillon ****
Janesville, Wisconsin
U.S.A.
1 Updates & Rebuttals
Anonymous
Rochester,Minnesota,
U.S.A.
Don't Blame Techs
#2UPDATE EX-employee responds
Mon, February 02, 2009
As a former Charter employee, I must ask if your modem was leased/purchased from Charter? If so, Charter is responsible for resolving the modem issue. If not, Charter customer service reps are instructed to tell you it is a "third-party" device, and they are trained to inform you to contact the manufacturer (even if they know how to resolve the problem). Yeah, it isn't right. But it is what it is, and it is legal (but maybe not ethical when it comes to customer satisfaction). That is the main reason I don't work for Charter any more. Despite my knowledge, I was emphatically told to only address issues directly related to Charter products/services, or I would be violating policy. As far as not being able to cancel services, as far as I know, Charter has no contract with subscribers, and you can cancel at any time. I suggest going to your local office to pay the final bill and getting the cancellation in writing. If your modem was leased, take it with you when you pay the final bill and get a receipt for returning the equipment. I no longer work for Charter, nor will I ever give them my business again due to the shoddy service/business practices. I would rather troubleshoot my own equipment. Good luck to you.
