- Report: #1175053
Complaint Review: Charter Communications - internet Select State/Province
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Charter Communications
internet, Select State/Province, USA
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Charter Communications Charter Communications billed me for movies I did not watch Taylors, South Carolina
I received my Charter bill and realized it was way higher than what we normally pay. We check online and realized that have about 20 movies charged to our account. Charges were made at times when we are not even home or while we are sleeping.
I call the customer service and spoke with 2 different people. Both ladies were rude and suggested that we were lying, if those charges are there is because you watch the movies.
It is impossible for me to believe that their system is so perfect that there is no chance that our box was hacked or there is some sort of mistake. We do not have children or visitors staying home so that is out of the picture.
We log into our account online and realized that we also have charges from movies ordered yesterday (while we were not even home!).
We are going to change to another cable company and file a claim. It is outrageous!
