Umatter2charter
Town And Country,#2UPDATE Employee
Fri, May 01, 2009
Hello, My name is Eric Ketzer, and I am a Manager with Charter Communications. First let me apologize for the negative experience you have had trying to get a better bundled rate. Our Policy is to honor any Marketing offer that was sent to a Customer, so this should have never happened. I can certainly get you into the package that was mailed to you. Please contact me at [email protected], so I can take care of this situation for you. Again, I am very sorry that Agent did not apply the credit when you called in, but I look forward to resolving this situation for you. Sincerely, Eric Ketzer Communications Manager Charter Communications