Anonymous
Houston,#2Consumer Suggestion
Sat, July 30, 2011
They also completely messed up my billing, saying I had NOT returned equipment that I had!
Spoke to many CSR's......all had different story!
Finally got so tired of their "runarounds" that I just dropped it! That's how they make $$$!
Lothar863
Co umbia,#3Author of original report
Sat, July 30, 2011
update 7-13-2011
Heather from charter called. She even confirmed that she told me they could remove the amount from collections if they sent the wrong amount. Which they did since they were still trying to sday I had their hardware. SHe even said they corrected the amount they sent to the colelctions company but they arent pulling it back from charter. I informed her of the complaints and reviews I had posted. She has told me they are not pulling it back from collections. I advised her of my clients and that they use charter Business class and after this entire ordeal I will be advising them to switch. I also pointed out to her that I had told her, left her a voicemail, and told Vivkie to NOT call me after 12 noon. But they still cannot get that right. She also said they have no idea who gave me the first amount of $62.xx. Heather is going to look into everything and call me back.
7-29-11 No one from charter has called me back on this issue after heather said she would research and call me back. Again charter customer service has lied and failed to meet their own promises. I have heard NOTHING BACK
Anonymous
Houston,#4Consumer Comment
Sun, July 10, 2011
I too, had much trouble with Charter Communications getting things straight!!!!!!
Got the same response From Charles Whitten!!!!!!!! E-mailed him and NEVER got any type
of response.
Charter Communications SUCKS!!!!!!!!
Lothar863
Co umbia,#5Author of original report
Sun, July 10, 2011
Already spoken to Vickie I think her last name is Mason who appears to be head of customer service. She is the one that tossed out he $22x.xx amount that I had never heard before. She even refused to completely research my account or to even answer if this had been a poor customer service experience. But I will go ahead and email you my info.
Umatter2charter
Town and Country,#6UPDATE Employee
Sat, July 09, 2011
Hello,
My name is Witten Henderson, and I am a Communications Specialist with Charter. I would like to apologize for the trouble you have had getting your account disconnected properly and for the
trouble it has caused you. My job is to resolve exactly these sorts of situations, and I would be happy to look into these issues to make sure all concerns are addressed. Please send me an email at [email protected] with the name, address, and telephone number of your Charter account as well as the best number to contact you. In your e-mail, please put CharterWitten in the subject line, so that I can keep an eye out for it. For additional information on the Charter Social Media Team, you can go to http://www.charter.com/Umatter2Charter.
Thank you,
Witten Henderson
Charter Social Media
Communications Specialist
[email protected]
http://www.charter.com/Umatter2Charter