Heather
Anderson,#2Consumer Suggestion
Tue, May 05, 2009
Just wanted to let you know that we went through this same thing a year ago. We set up an appointment with Charter and our Alarm Company to come out at the same time. What it finally came down to after one and a half days trying to come up with a solution, we had to order a part from our Alarm Company that cost us $200.00 as we were the first in our area with this problem. Once the part was installed everything worked fine. We then had the supervisor at Charter give us the price for our bundle package for two years instead of one. If you need more information on the part we had to buy from our Alarm Company let me know and I will call them and find out. But, just so you know this had nothing to do with Charter. Our Alarm Company was the one that was not working properly with the phone system. I hope this helps you out. Since this part was installed we have not had any problems what so ever. Good Luck!!
Bananaloca
Dent,#3UPDATE EX-employee responds
Wed, April 29, 2009
Unless this was a Price Guarantee service agreement, Charter does not charge to disconnect. And you can refuse to pay the $150...they will send it to collections. It was a recorded agreement where you said you would pay $150 if you cancelled the service before the two years was up. I always loved it when customers told me they wouldn't pay...it is your credit score, not mine. If it was the Price Guarantee agreement, good luck thinking you will sue them...all the legal stuff they would have read you was for a reason. If you didn't have a Price Guarantee agreement, you can cancel whenever you want because Charter doesn't do contracts in any other case.
Tony M.
Florissant,#4Consumer Comment
Mon, March 30, 2009
I live in St.Louis no more then 3 miles away from Charter and they NEVER ever show up on time here either.Their service people are rude,their support is non existant at best and their managers are idiots.I'll be glad when charter goes under so we can finally have a choice and not strictly Charter because they have a monopoly here.
Allen
Covington,#5Author of original report
Thu, March 12, 2009
Trying to speak to someone on the phone is next to impossible. Most, if not all of them, are rude and have non-chalant, whatever attitudes.