Complaint Review: Charter Communications - Long Beach California

Charter Communications

2310 Bellflower Blvd #102

Long Beach, CA 90815

I WAS LATE ON PAYING my internet bill with Charter Communication by 3-4 days, and they usually just disconnect my internet and i call and pay on the phone and they connect me back right away.  I do not deny being late, and I admit that i do need to pay, and the bill was paid, so this is not the issue.

I run my business at home, and i had no intention on cancelling my service with Charter because I need my internet as i am an internet business, and i have VOIP phones that require internet.  I have been a LOYAL customer for a long time of Charter Communications.  I cannot afford to have my internet down at all.  If i let them take the equipment, I could not afford being down for a week or longer just to get a $90 bill paid, in which it was paid already.

Strangly, there were 2 technicians that came to my door to take my equipment and go in my backyard and disconnect the internet cabling.  I told them niceley that i will call Charter and pay the bill as i am a customer and i have no intention on cancelling my internet service.

The technician did not care, he insisted on taking the equipment and disconnecting me per the Work Order he had on hand. 

I very politely asked this technician to leave my property 4 times as he was standing on my front porch and refused to leave and insisted on taking my modem and disconnecting me in my back yard.  I told him NO and to leave my property.  He refused to leave my property and he took 2 steps towards my back yard, and i stepped in front of him and said NO!  He was in my face and refused to walk away, so I pushed him off my front porch because after 5 times, he refused to leave my property. 

I DID NOT push him in a violent manner, i did not push him on the ground, i did not cause any bruises, i did not cause any harm, i simply put my hands on him and pushed him off my front porch and told him once again to leave my property.  The only thing that happened was his feelings got hurt.  What he should have done was walked away the first time i asked him to leave and just report that he was unable to collect the equipment, and they would have noticed that the stupid $90 bill was paid already that day. 

He did not care if the bill was paid or not, he was just there to get the equipment.  I have never did any harm to anyone in my entire life!  I have never been in a fight my entire life!  I thought that as a Home Owner in America, you have a right to ask anyone to leave your property and prevent anyone from entering your property.  The Police Officer agreed with me, but he did tell me that i should have called the Police to force him to leave as that is considered TRESPASSING.

He then called the Police and the Police Office told me this was total non-sense and should not happen, but he had to write me a Misdemeanor Battery citation.  Now i have to go to court in March 2011 because of this.   Charter Communications should have called me to try to resolve this, and I never even received a phone call from them.

What is funny is the Police Officer questioned why I was using Charter Communications.  When i spoke to my attorney, it was even more funnier that he even questioned me why I would use Charter Communications as well.  It appears that Charter Communications has a very BAD reputation for quality of their products, unreliable equipment that does not work, and their horrible customer service.  This is coming from the Police Officer and my Attorney.

I am requesting that Charter Communications dismiss this case if they want me to continue being a customer.  However, i will NEVER do business with Charter Communications EVER again.

This same sitauation may happen to any customers who decide to do business with Charter Communications. 

I AM NO LONGER A CUSTOMER OF CHARTER COMMUNICATIONS!

Charter Communications

2310 Bellflower Blvd #102

Long Beach, CA 90815