- Report: #664642
Complaint Review: Charter Communications - Madison, Wisconsin
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Author Confirmed
Why?
Charter Communications
1265 John Q. Hammons 100 Madison,, 53717 Wisconsin, United States of America
Phone:
1-888-438-2427
Web:
Charter.com
Categories:
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Charter Communications Charter is OUT TO GET all they possibly can Madison,, Wisconsin
I have had Charter Communications as a TV provider since 1977. Always paid bills fully and on time. On 8-29-10, I inadvertantly put in 1 number wrong from my checking account(on their "my account" online form, and they charged me $25.00 for "insufficient funds". Couldn't they have contacted me first since I was such a long term customer and this had never happened before?????? Also, for a brief time in 2008, I also had Charter Internet service. After MANY problems with getting on the Internet, and 4 (four) service calls by their techs., the techs finally told me to get another Internet provider, since Charter could evidentally not handle my computer. I knew that I had to bring back my "moetum", and I DID. Now that I have stopped Charter for TV service (11-08-10), they tell me that I NEVER RETURNED their "moedum", and are charging me $23.00. Thankfully now, I am out of Charter communications completely, but they wrongfully charged me $53.00 to get out!
DO NOT USE CHARTER COMMUNICATIONS---they will "nickel and dime" you!!!!!!
1 Updates & Rebuttals
Umatter2charter
Town and Country,Missouri,
USA
Charter Communications
#2UPDATE Employee
Sat, December 04, 2010
My name is Witten Henderson and I would first like to apologize for the trouble you have had with the billing and payments on your account. I work for Charter Communications to resolve exactly these sorts of concerns and would be happy to look into this issue to make sure all concerns are addressed. Please send me an email at [email protected] with the name, address, and telephone number of your Charter account . In your e-mail, please put CharterWitten in the subject line, so that I can keep an eye out for it.
Thank you,
Charter
Social Media Communications Specialist
http://www.charter.com/Umatter2Charter
[email protected]-->
Good Morning,
My name
is Witten Henderson and I would first like to apologize for the trouble you
have had with the billing and payments on your account. I work for Charter
Communications to resolve exactly these sorts of concerns and would be
happy to look into this issue to make sure all concerns are addressed. Please
send me an email at [email protected]
with the name, address, and telephone number of your Charter account . In your
e-mail, please put CharterWitten in the subject line, so that I can keep an eye
out for it.
Thank you,
Charter
Social Media Communications Specialist
http://www.charter.com/Umatter2Charter
[email protected]
