- Report: #850531
Complaint Review: Charter Communications - Internet Nationwide
Reported By:
Terri -
Chetek, Wisconsin, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Charter Communications
various locations throughout USA Internet, Nationwide, United States of America
Phone:
Web:
www.charter.com
Categories:
Business Rating:
(0)
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Charter Communications Charter.com Locked in pricing and within 2 months already trying to increase my billing. Internet, Nationwide
I am filing this report against Charter as many others I see have already. This is in regards to my Chat online to sign up for TV/Internet with them. The use the term DAC for their reps online and my chat with one of their DAC's is causing my stomach ache.
They signed me up after a long chat, with their normal talents or shall we say lies just to get your business, and now after only 2 months are trying to raise prices. Beware of their statement "locked in price and you are not on any contract but we are giving you locked in pricing for months 1-12 at $xx.xx and months 13-24 at $xx.xx. They don't honor their words.
I have turned them in to the BBB and I am in the midst of contacting the FCC. If anyone else knows of another place to turn these buggers in, let me know. I shall be more than happy to contact more people and try to get them to stop this Breach of Contract/Obligation/Pricing whatever we want to call it. I am so tired of these large companies trying to steal from our wallets/pocketbooks.
They signed me up after a long chat, with their normal talents or shall we say lies just to get your business, and now after only 2 months are trying to raise prices. Beware of their statement "locked in price and you are not on any contract but we are giving you locked in pricing for months 1-12 at $xx.xx and months 13-24 at $xx.xx. They don't honor their words.
I have turned them in to the BBB and I am in the midst of contacting the FCC. If anyone else knows of another place to turn these buggers in, let me know. I shall be more than happy to contact more people and try to get them to stop this Breach of Contract/Obligation/Pricing whatever we want to call it. I am so tired of these large companies trying to steal from our wallets/pocketbooks.
1 Updates & Rebuttals
Umatter2charter
Town and Country,Missouri,
USA
Price Increase
#2UPDATE Employee
Sun, March 11, 2012
Hello Terri,
My name is Abby Catron, and I am a Senior Social Media Specialist for Charter. I am sorry to read about the trouble that you are having with your bill. I would love to opportunity to help straighten this out. Please send an e-mail to [email protected] with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put CharterAbby RipOff Reports - Terri in the subject line so that I can keep an eye out for the e-mail. If you have a copy of the chat transcript, please feel free to include that as well.
Heres a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.
Looking forward to resolving your concerns,
Abby Catron
Senior Social Media Specialist Charter
http://www.charter.com/Umatter2Charter
http://community.charter.com
