Kimberly
Gray,#2UPDATE EX-employee responds
Thu, July 05, 2007
I know it sucks to have to deal with someone overseas. After being in the top of my call center and working for charter for 2 years they closed our center down. our center was the #1 center for customer service and maybe they will realize that. I do want to point out though, that at any time if someone makes an adjustment to your bill, make sure you get their name and the call center they work for. They should be doing the adjustment while you are on the phone and then once they say they did, tell them to give you the new balance. You can even tell them you will call back after you speak to them to confirm the adjustment has been made. There are always notes on the accounts when you call in to say what you called in for and when you called. Those should be there every time. Also they won't credit your cell phone minutes, because honestly there is NO way to do that. If you can think of a way, let me know. I could use some too!! But you can ask for discounts on your services for a certain amount of time, and that ends up being more beneficial then $20 bucks for cell phone minutes because most discounts will give you at least 10 bucks off your bill for 6 months and what did you get.....triple the amount than what you originally asked for! If you have any other questions you can contact me. As much as I am angry with Charter, I did love my job and was good at helping people out to save money.
Kimberly
Gray,#3UPDATE EX-employee responds
Thu, July 05, 2007
I know it sucks to have to deal with someone overseas. After being in the top of my call center and working for charter for 2 years they closed our center down. our center was the #1 center for customer service and maybe they will realize that. I do want to point out though, that at any time if someone makes an adjustment to your bill, make sure you get their name and the call center they work for. They should be doing the adjustment while you are on the phone and then once they say they did, tell them to give you the new balance. You can even tell them you will call back after you speak to them to confirm the adjustment has been made. There are always notes on the accounts when you call in to say what you called in for and when you called. Those should be there every time. Also they won't credit your cell phone minutes, because honestly there is NO way to do that. If you can think of a way, let me know. I could use some too!! But you can ask for discounts on your services for a certain amount of time, and that ends up being more beneficial then $20 bucks for cell phone minutes because most discounts will give you at least 10 bucks off your bill for 6 months and what did you get.....triple the amount than what you originally asked for! If you have any other questions you can contact me. As much as I am angry with Charter, I did love my job and was good at helping people out to save money.
Kimberly
Gray,#4UPDATE EX-employee responds
Thu, July 05, 2007
I know it sucks to have to deal with someone overseas. After being in the top of my call center and working for charter for 2 years they closed our center down. our center was the #1 center for customer service and maybe they will realize that. I do want to point out though, that at any time if someone makes an adjustment to your bill, make sure you get their name and the call center they work for. They should be doing the adjustment while you are on the phone and then once they say they did, tell them to give you the new balance. You can even tell them you will call back after you speak to them to confirm the adjustment has been made. There are always notes on the accounts when you call in to say what you called in for and when you called. Those should be there every time. Also they won't credit your cell phone minutes, because honestly there is NO way to do that. If you can think of a way, let me know. I could use some too!! But you can ask for discounts on your services for a certain amount of time, and that ends up being more beneficial then $20 bucks for cell phone minutes because most discounts will give you at least 10 bucks off your bill for 6 months and what did you get.....triple the amount than what you originally asked for! If you have any other questions you can contact me. As much as I am angry with Charter, I did love my job and was good at helping people out to save money.
Kimberly
Gray,#5UPDATE EX-employee responds
Thu, July 05, 2007
I know it sucks to have to deal with someone overseas. After being in the top of my call center and working for charter for 2 years they closed our center down. our center was the #1 center for customer service and maybe they will realize that. I do want to point out though, that at any time if someone makes an adjustment to your bill, make sure you get their name and the call center they work for. They should be doing the adjustment while you are on the phone and then once they say they did, tell them to give you the new balance. You can even tell them you will call back after you speak to them to confirm the adjustment has been made. There are always notes on the accounts when you call in to say what you called in for and when you called. Those should be there every time. Also they won't credit your cell phone minutes, because honestly there is NO way to do that. If you can think of a way, let me know. I could use some too!! But you can ask for discounts on your services for a certain amount of time, and that ends up being more beneficial then $20 bucks for cell phone minutes because most discounts will give you at least 10 bucks off your bill for 6 months and what did you get.....triple the amount than what you originally asked for! If you have any other questions you can contact me. As much as I am angry with Charter, I did love my job and was good at helping people out to save money.