Complaint Review: Charter Communications - St. Louis Missouri

That is right Mike, but no one has found out for sure if the house they bought actually was serviced by the cable co. there. If it was then when they told them the address on the phone it would of showed up in the system as having previous services by the last owners. If it in fact did not then their home would need to meet the build out requirements as to if they would have to pay to have the service ran to their home of if the cable co, would have to pay for it if it was within the build out requirements as posted in my last response.

If cable was truly not avaialable at your house they should have told you that when you first called and told them your address(*). Then the first guy comes and says that cable can be installed, but he'll need more equipment. Fair enough. But then the second guy comes and he's NOT properly equipped. The first guy should have told the company exactly what needed to be done on the second call. Then they send a third guy, also not equipped. Finally rather than saying outright that they won't install cable at your house, they leave you hanging for months expecting that they will. It almost seems like they're treating potential customers that way on purpose. How could any real company screw up so badly and stay in business? (*) In exchage for being allowed to conduct business one a monopoly basis, cable companies are REQUIRED by law to offer cable to everyone who lives in the certain designated areas. If your house had cable before, they are required to provide it again.

First the stock prices have nothing to do with what you have posted here. If your house is not serviceable then it is not serviceable, I would bring myself to the conclusion that you do live in a real area if so, your area would need to meet the build out requirements for your county, but if your road doesn't meet the build out requirements then you would have to pay for the Cable operator to build the service to you home to make it available. The last time I checked the build out requirements in the area where I work where 15 homes per one mile, that is from the last cable connection closest to your house. I am sure that they looked it up on there system map to see if your house was serviceable. But just incase I would go to their local office and ask to speak with the installation or maintenance tech supervisors, and see if they will tell you in person whether or not you can get that service put in.. I have had many people confuse other internet providers with ours and they have gone as fare as scheduling a service call for us to come out and fix it when they do not even have our service. I would like to know if you can see any mainline cables on the pole there where you live

require that the wiring be removed. Removing the wiring simply because service is discontinued makes no business sense. Once the cable wiring [which belongs to Charter] IS installed, I have never heard about it being removed without a really, really good reason. Why SHOULD prior cable service wiring ever be removed?? Especially if the installation is difficult. And if Charter once did provide service they can tell you WHY the wiring was removed. Usually the cable wiring will remain to provide service to the next occupant/owner. That is how Charter makes its money..... install once, collect forever. You can ask around the neighborhood if your neighbors have cable. If you are in a remote, low population density area, then I question if cable was ever really available. The big bad corporation is NOT ALWAYS the "bad guy"!