- Report: #409901
Complaint Review: Charter One Bank - Cleveland Ohio
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Charter One Bank
1215 Superior Cleveland, 44114 Ohio, U.S.A.
Phone:
877-CHARTER
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Charter One Bank Stealing Money From My Account Complaint Cleveland Ohio Unauthorized Transactions Repeated Theft Deducting twice for Ebay debits not giving correct deposit amounts Cleveland Ohio
I am shocked and appalled to find out that my bank, Charter One Bank has been stealing from my account for the past year! Sporatically I would find a double deduction on sporatic months for preauthorized Debit Ebay Inc Payments. I would contact eBay and ask them why they are deducting my selling fees and additional fees. Ebay would tell me that they are not deducting the second set of fees. The fees were quite low and I had contacted Charter One bank, but was told that the fees were from eBay. It was a big run around. I work and could never make it in time to the bank to talk personally, so I just let it go. Again this month another $11.75 deducted. but this time it was different! I spoke with someone from eBay on the phone for the first time, because just now eBay has phone service. The last times I had to email them and waited weeks for them to respond to me and sometimes they didn't even respond. The woman I spoke with clearly told me that it was not eBay who deducted these amounts, but she said it was someone FROM CHARTER ONE BANK WHO IS TAKING THIS MONEY REPEATEDLY! I have been having problems with deposits as well. I deposit checks, so I know exactly what the check amounts were that I dropped in the night deposit, but when the deposit hit the online account, they would short me sometimes 20 cents, or 15 cents. This happened in the same week! I emailed Charter One and the first time they credited my account 20 cents, but then said that the account had the correct deposit when it did not. When I printed my statements out for the past year, I see that this deduction has happened repeatedly. If I go to the bank, they will say that I waited too long and they get to keep my money for the past year! How do I get someone to do an investigation on this? Apparently this is theft. Charter One blames eBay and eBay says it's Charter One bank. In the meantime, I lost a lot of money here.
Peggy
Broadview Hts, Ohio
U.S.A.
Peggy
Broadview Hts, Ohio
U.S.A.
3 Updates & Rebuttals
Peggy
Broadview Hts,Ohio,
U.S.A.
Charter One Bank is fine and was not the source of my problems
#2Author of original report
Sun, January 11, 2009
After one year of asking what the deductions from my bank account has been from eBay, I finally figured it out myself. The second set of deductions was from another selling account that I had. Apparently eBay combined both accounts and took out fees on the same day, but from two different selling accounts. Ebay couldn't even figure it out and tell me. Charter One Bank is fine. What a fiasco eBay could be at times.
Peggy
Broadview Hts,Ohio,
U.S.A.
Charter One Bank is fine and was not the source of my problems
#3Author of original report
Sun, January 11, 2009
After one year of asking what the deductions from my bank account has been from eBay, I finally figured it out myself. The second set of deductions was from another selling account that I had. Apparently eBay combined both accounts and took out fees on the same day, but from two different selling accounts. Ebay couldn't even figure it out and tell me. Charter One Bank is fine. What a fiasco eBay could be at times.
Ken
Randolph,Massachusetts,
U.S.A.
Statements
#4Consumer Comment
Fri, January 09, 2009
By law, there is a set amount of time in which you can dispute an item on your statement. If you have waited a year to dispute the items, they are right, you have to eat the loss. For the record, it is almost certain that it IS eBay who is charging your account twice. These are electronic items, and the bank has to send the money somewhere. You can bet your salary that it isn't into their own accounts, they have a bazillion auditors, external and internal who are insuring that that isn't happening. When you get your next statement, look for incorrect items, and call them on the spot. If it is eBay, they will be able to show you two different debits from them. If it isn't, then it will get fixed and you get your money back.
