- Report: #1335052
Complaint Review: Charter spectrum communication - Nationwide
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Author Confirmed
Why?
Charter spectrum communication
Nationwide, USA
Phone:
877-906-9121
Web:
Spectrum.com
Categories:
Business Rating:
(0)
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Charter spectrum communication Unfair marketing and faluare to notify. Nationwide
I received my first cable bill since the change over to spectrum from time warner , and noticed a dramatic increase in monthly charges. I called the main number to billing and customer service. I spoke to them regarding my bill and they informed me that there was another increase next month which my bill was going from 179.00 to 224.00. And this was due to spectrum was not honoring TWC discounts. The next conversation was I asked what they could do for me regarding my bill they stated they could keep it almost the same but it cost me 34.00 to have a tech come change my equipment. So I stated that we're is all of this written and why was I not informed, they had no answer. My next conversation was when I requested a supervisor needless to say the response was the same, but I then asked to lower my bill by removing features an he stated the cost would be at a higher price and that my choice was the triple play and pay 34.00 or let my bill go to 224.00 as the result if I pay the 34.00 and take a day off work without pay all in all will cost me a hole lot more. The advertising done on television is a fraud it only applies to new customers.
