Complaint Review: CHASE BANK - PALATINE Illinois

I agree that you should call and ask for a reset. also find out if there is a local bank you may be able to take your payment to. I have found that things in the mail generally get lost when it comes to making payments. Also, check your bank to see when the payment was taken out of your account. Since check21 went into effect, the date you see it process is generally within 2 - 24 hours of when the payment center processed it. Get some documentation. That way if any issues come up you can prove your side of the story and get it fixed. And don't accept the first answer of what can't be done.

If you are still in your allotted introductory time, you can ask to speak to a supervisor and request a reset. Most regular customer service agents don't know that we can do that (not general knowledge we give to them), and that as long as they are still in their promo period, we can usually give at least a one time reset of your introductory apr. Also, with your payments, the best suggested way to make a secure, fast payment is to pay online at our website. It takes 2 days at the MOST. The mail is not as reliable as it used to be, and we cannot control when your payment gets to us. As long as you make your payment online at our website before 4pm est, it will post for that day. Hope this helps your situation!

First of all if we would have sent the payment in the day before i wouldn't have filed this report. Second of all, Chase is suppose to make there money legitametly and not illegally. They purposely suck you in promising the consumer a 0% only to raise it up by FALSELY claiming your late on payments..or sending the bill out late, or changing the payment due dates time after time! They have done it all! They are the ones that broke the contract, not us! Most BANKS don't dishonestly do this robert! do you get that now? or do i need to get the pointer stick out? And your very lame answer "well geez, at least it was only 8.99% ?? I don't give a crap if it was 1%. Fact is whether it's 8.9% or 50% they are still screwing the consumer and should be put out of business!!! CHASE IS A FRAUD!!!

First of all if we would have sent the payment in the day before i wouldn't have filed this report. Second of all, Chase is suppose to make there money legitametly and not illegally. They purposely suck you in promising the consumer a 0% only to raise it up by FALSELY claiming your late on payments..or sending the bill out late, or changing the payment due dates time after time! They have done it all! They are the ones that broke the contract, not us! Most BANKS don't dishonestly do this robert! do you get that now? or do i need to get the pointer stick out? And your very lame answer "well geez, at least it was only 8.99% ?? I don't give a crap if it was 1%. Fact is whether it's 8.9% or 50% they are still screwing the consumer and should be put out of business!!! CHASE IS A FRAUD!!!

"This is how they make there money. This is against the law." You should state what law this is against. When you state that you never paid late, do you mean you paid the day before the due date or that the payment was submitted with sufficient time to be processed and applied to your account. Is there anything in your charge account terms and conditions that explains their process for crediting payments to the account? Of course this is how they make their money. Their employees don't work for free. At least the interest rate is only 8.99. Some that have missed payments get their interest rate jacked up to 20% plus.

"This is how they make there money. This is against the law." You should state what law this is against. When you state that you never paid late, do you mean you paid the day before the due date or that the payment was submitted with sufficient time to be processed and applied to your account. Is there anything in your charge account terms and conditions that explains their process for crediting payments to the account? Of course this is how they make their money. Their employees don't work for free. At least the interest rate is only 8.99. Some that have missed payments get their interest rate jacked up to 20% plus.

"This is how they make there money. This is against the law." You should state what law this is against. When you state that you never paid late, do you mean you paid the day before the due date or that the payment was submitted with sufficient time to be processed and applied to your account. Is there anything in your charge account terms and conditions that explains their process for crediting payments to the account? Of course this is how they make their money. Their employees don't work for free. At least the interest rate is only 8.99. Some that have missed payments get their interest rate jacked up to 20% plus.

"This is how they make there money. This is against the law." You should state what law this is against. When you state that you never paid late, do you mean you paid the day before the due date or that the payment was submitted with sufficient time to be processed and applied to your account. Is there anything in your charge account terms and conditions that explains their process for crediting payments to the account? Of course this is how they make their money. Their employees don't work for free. At least the interest rate is only 8.99. Some that have missed payments get their interest rate jacked up to 20% plus.