- Report: #482718
Complaint Review: CHASE - JP MORGAN Credit Card - Los Angeles California
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CHASE - JP MORGAN Credit Card
1st Street Los Angeles, California, United States of America
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CHASE - JP MORGAN Credit Card Chase, Chase Credit Card Raised interest rate from 7.99% to 29.99%. San Diego, California
Have been paying my Chase credit card on time for over 3 years via ACH automatic payments where they pull the payment from my bank account. Switched banks from Wells Fargo to Chase Bank as they are new to California and I thought it would be nice to consolidate to one company.
Setup bill pay on chase (still wamu) account. They tried pulling from my old Wells account which was closed. Although payments were being sent via bill pay, they claim they got it late which I don't believe.
Charged me $100 dollar fee plus raised my interest rate to 29.99%! I have 780+ credit and have never been late with them ever. Considering I switch to their bank, I don't see why the credit card was not put into my account like Wells does it. This way they don't have the lame excuse of not getting their own bill pay on time.
Customer service was extreemly rude. This company is a joke considering they are ripping off their consumers and treating them poorly after receiving our tax bail out which I'm paying for through taxes as well. They should have never been bailed out to begin with.
I'll be paying off this credit card and closing it as well as my new bank account with them. With any look, I hope they go bankrupt like they did before with no bail out this time.
Beware. Chase will rip you off. Stay away from their credit cards (and anything to do with them) if you can. It's amazing what some companies will do when their desperate for money.
1 Updates & Rebuttals
esprt
Arlington,Virginia,
USA
Wow!
#2
Thu, August 20, 2009
Wow...I have been using Chase for a long time now and have never had a problem like this. I have nothing but good things to say but then my experience is not anything like yours. And customer service would do nothing to help you even though they tried to go into the wrong account?
This is reason #1 I do not to automatic payments or anything like that. When it is time to pay bills I go to each individual website, pay each individual bill, and record all the transaction #'s, approval codes, dates and times.
I would be livid if this happened to me..can't blame you for being upset. You can always try calling customer care again? Sometimes the info/assistance you get changes from person to person. I had a problem with AT&T charging me for things I didn't use. The first rep said she wouldn't do anything about it. I called back the next day, explained the same thing, and the rep took the charges off as a courtesy gesture.
Good luck.
