- Report: #568364
Complaint Review: CHASE - Internet
Reported By:
loyann -
adelanto, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
CHASE
Internet, United States of America
Phone:
Web:
chasebank.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CHASE They literally stole $100.00 of my unemployment check! Internet
So, I went to a Shell gas station in Victorville, CA to get gas..I put my card in the pump as always and the pump asked me for my zip code, I entered it and it asked me for it again, so I entered it again, it asked me for it another time and I hit cancel on the pump and took my card as the pump was not obviously authorizing my transaction, and went inside to pay...I prepaid at the cashier for $20.00 in gas and told her what happened, she didnt say anything and I went on my way, the next day, my account had only14 cents in it out of $100.14 , I called Chase and she said they put two holds on my card for prepay at the pump for gas..two holds for $45.00 each..I told her the card was never authorized and I didnt even get the gas (except for the $20.00 that I paid inside that also was taken out of my account)...Mind you, I am on unemployment and my payments like millions of other Americans are automatically credited into this Chase card, as is my child support...there are stories all over the net of others this has happened to, They are ripping off unemployed Americans....Back to my story, I asked Chase customer service what to do and she said I had to call the gas company and have them fax over all this stuff to get the hold released..So I called Shell (Corporate and Business services) and they told me they didnt have anything to do with it that the bank is the one that does all the account holds, I called back Chase, they told me it would be 5 days to get the money back....THEY HAD BASICALLY STOLEN THE MONEY FROM MY ACCOUNT WITHOUT MY AUTHORIZATION...I called another Chase number on the card and there was an automated message that if you have a hold on your account, that the merchant must fax over a request, blah, blah, blah....And if you have additional questions, leave your name and number and they will return your call...(I have left 4 messages and am still waiting for a return call) they obviously have a scam going and I am so upset that they are getting away with taking advantage of us unemployed Americans...Something needs to be done!
2 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
The bank is right..
#2Consumer Comment
Fri, February 12, 2010
Shell is "technically" correct in that the bank is the one who is holding the money. But the bank is holding the money at the request of the gas station, it is not like Chase just randomly put a hold on your money. It is also not like Chase can just remove the request on your word that it was an error.
In your case the bank received a request from the station for two $45 holds. Chase(or any bank) has no idea if the hold is legitimate or not. The only way they would know it is invalid, is if the gas station either releases the hold(which they can do) or they notify Chase that the hold was done in error. If the gas station does not do this, then you have to wait for it to "drop off". Although, I am not positive that the 5 days the bank is telling you is totally correct, I think a hold can actually be in place for up to 10 days.
Situations like this is the main reason you should never use your debit card on things that put holds on your card. These would include places such as Pay at the Pump Gas Stations, Car Rentals, or Hotel Stays.
Edgeman
Chico,California,
U.S.A.
Your problem is with the gas station...
#3Consumer Comment
Fri, February 12, 2010
Chase didn't steal any money from you and this is certainly not a scam.
When you swipe your debit card, the merchant places a hold against your account. That hold will stay on your account until either the actual charge is hard posted or no charge is actually submitted in which case the hold will expire after a few days.
The gas station placed two $45 holds against your account. That isn't the bank's fault. If Shell refuses to fax over the paperwork then your problem is with them, not Chase.
