- Report: #1064340
Complaint Review: Chatfield Stables - Littleton Colorado
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Author Not Confirmed
Why?
Chatfield Stables
11500 North Roxborough Park Road Littleton, 80125 Colorado, USA
Phone:
303 933 3636
Web:
http://www.chatfieldstables.com/contact-us.html
Categories:
Business Rating:
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Chatfield Stables This stable took $ 60 in cash that I made in good faith to reschedule a ride. I was told that I could reschedule. Littleton Colorado
Consumer's Original Complaint :
Misrepresentation of policy
I scheduled a ride at this stable and unfortunately had left my wallet at home. I only had $ 70 in cash (they do not take credit cards) and they failed to inform me that I would have to pay $ 8 to enter the park. I gave the $ 60 in cash, in good faith, to an employee who said I could reschedule the trip. Upon calling the very unpleasant gentleman who manages this stable, he informed me that I could not reschedule the trip and that he would not refund me the $ 60 in cash I had given them. Now I ask you, why would I give them $ 60 in cash as an apology. Further, he informed me that they kept the money as they had prepared the horses. I believe that equates to $ 30 per horse to put a saddle on it. I would never have given them the money had I known this would happen. If they wish to institute such a policy, I believe they would be better served to take deposits on their rides using a credit and/or debit card so they can keep the deposit should one not show up. Their practices are clearly fraudulent and I emphasize, what person in their right mind would just hand over cash money when they could have merely left. The manager is rude and uncooperative. I am a single unemployed mother of one and wanted to treat my 12 year old to a nice time. I would like a full refund from this stable. The entire circumstances surrounding this unfortunate occurrence clearly evidence their poor business practices.
