- Report: #1291732
Complaint Review: CheapOair.com - Internet
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Author Confirmed
Why?
CheapOair.com
Internet, USA
Phone:
212 478 0335
Web:
CheapOair.com
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CheapOair.com Refused a refund New York InternetNew York
On Dec.30th 2015 my wife found a Cruise we wanted to take the trip would start from Argentina ,Brazil ,and one other country. After booking the trip we were told that we needed to obtain for my wife and I a Brazilian Visa . Thinking that this would be a simple prosedure after hangiing up with Celeberty Cruise line . We then ordered airline tickets From CheapOair .com (a mistake) the next day tried to reach the Brazilian Embrassy in NY but they were closed . They were also closed fpor New Years Day . After New Years Day we reach the ebrassy and were told it takes three months to obtain the Visas with no exceptions .Well the cruise was to depart on Feb.1st 2016 we just didn't have time . We then called the cruise line and they understood our situation and issued a full refund .
CheapOair was not so nice they refused to give any refund under any condition . They simplely stold $2400 from our credit card . and sent us a notice of law suite from a Ny lawyer . We put a hold on that money with Capital One . They Had enough time to either cancel our flight or resell it which I would not put it past them they may have done exactly that. The flight was to depart on Jan.30th and return on Feb 14th 2016
1 Updates & Rebuttals
Robert
Irvine,California,
USA
You are screwed...
#2Consumer Comment
Sat, March 05, 2016
When you purchased the tickets you agreed to their terms and conditions. You can say you never did any such thing, but you did either by clicking on a check box, or a button. Those terms include a clause that the tickets are not refundable. There are no exceptions, including you not being able to get the appropriate travel documents in time.
Now, normally what happens is that when you file a dispute with your CC company, the company in question will respond stating basically this. Normally, the CC then denies your dispute. In this case for what ever reason that didn't happen. But don't think you are off the hook. Your CC company is NOT a court of law, nor is their decision to do the charge back legally binding to you owing the money.
So if you are really being sued, they can take you to court, they will most likely prove that you agreed to the terms and you will be liable for not only the air fare but all court and additional costs involved.
I will give one caviat as I did say "most likely". As you never know what the courts will do sometimes, but the odds are against you...reguardless of how solid you think your case is. By the way just about every ticket you purchase is also "non-refundable" regardless of the company,
