Renee Customer Service
New York,#2UPDATE Employee
Mon, March 24, 2008
I would like to apologize for the bad experience you had while trying to make changes to a booking you made via our website. Like most companies, we are in the business to make money, however, I feel this could of been explained and handled in a professional manner. If you could provide me with your booking confirmation let me look into what can be done to assist you with the $25.00 rebooking fee. Also, Cheapoair.com does not get any of the money for the cost of the airline tickets, that is solely paid to the individual airlines, that is why we charge service fees, to pay for our service of automation and processing of your bookings. You can email me at [email protected], and provide me with your booking confirmation and a brief description again of what has transpired. Regards, [email protected]
Brian
Carmichael,#3Consumer Comment
Mon, February 25, 2008
I almost booked a flight with this company in the total amount of 1,188. That is until I came across this report. The the line the author wrote when the $25 would not be waived as the company "in it to make money" well their 25 dollar stand just cost them almost $1200.