Arijit
New York,#2UPDATE Employee
Fri, March 17, 2006
Dear Byron: We have noticed your complaint on this web-site. We will like to bring the following to your attention: 1. Please provide us with Your Transaction Number 2. Did you email us your concern before pasting your thoughts on this site? 3. Our Low Fare Guarantee is applicable, based on our guarantee please email us the comparative lower fare found on Air Tran web-site on the same day and time of the flight purchase you made on our web-site. We are not sure if you have purchased this Ticket, because we do not know your last name and are un able to loacte your reservation. 4. Once you email us a copy of the fare from Airtran web-site we can refund you the 20 USD as promised on our Low fare guarantee. Please also provide us with your Billing details so we can process the refund on your card. 5. Our email address is [email protected] 6. The service fee is charged to handle costs of marketing, handling charges, automation, hosting, and quality control. Since we are not the airline, we must pass on all the money to the airlines and simply keep the 15 USD service fee. Thank you, A G Customer Service