chefsresource.com
Laguna Hills,#2REBUTTAL Owner of company
Mon, October 12, 2009
Her claims are factually incorrect. We only sell first quality high end cookware direct from the manufacturer. This is no different than any other high end cookware chain or department store, our cookware (in this case All-Clad) comes directly from All-Clad. We don't sell seconds, returns or anything knowingly defective ever. The claim that one of our customer service people knew the items was defective and that we purposely sell defective products is absolute nonsense and not backed up by our call recordings.
We have no problem with picking up defective products at our expense, but what she indicated and returned wasn't a defect. We checked the pans out very carefully, both the warehouse manager and the owner. No replacement was desired, it appeared to be a change of heart only from a customer who had already sent back products that also weren't defective.
We've been online for 10 years as of the time of this writing (2009) and have good reviews and an excellent BBB record. This report is just flat out false and unfortunate.