Complaint Review: cherrypal computer - palo alto California

if i paid with my credit card i could  more likely get my money back if i did not receive product or it was defective.   so the em below was a come on.  in this case product was not received.  after numerous ems from me  they told me i could have my money back or still get the computer.  i decided to play fair with them and had them send the computer.  the computer was received but didn't work and i cherrypal stuck me with the non working computer. 

this was a very deliberate scam plan on cherrypal's part
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Order Number: 1703
Detailed Invoice: http://www.cherrypal.com/secure/account_history_info.php?order_id=1703
Date Ordered: Saturday 30 January, 2010

The comments for your order are

We ship by USPS
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Thank you for choosing Cherrypal.

Due to unusually high web traffic and several hacking attacks we had to close down our credit card processing gateway. We apologize for the inconvenience. We will offer credit card processing on or around Wednesday next week again. Once our new credit card processing gateway is fully operational we will send you an email with instructions.

If you don't want to wait until Wednesday we can offer you two other payment options today, personal check and Western Union.

If you choose Western Union here are the instructions:

(1) Please send the TOTAL invoice US$ amount (including shipping) to:
Max Seybold, Palo Alto, CA 94303, USA
comment: Cherrypal, please add order number
If you don't know your nearest Western Union office just visit http://www.westernunion.com
(2) Once you have made your payment please email transaction number (MTCN) to [email protected]

If you decide to pay by personal check and live within the United States please make your check payable to:
Cherrypal Max Seybold, 712 Sutter Avenue, Palo Alto, CA 94303. Please don't forget to put your order number on the check.

Thank you for choosing Cherrypal. If you have any further questions don't hesitate to touch base with us.

Your order has been updated to the following status.

New status: Processing

i filed the original report & then amended same positively as i received my computer. since then it did not work  & i sent it back to max at his request for a replacement.  after (i forgot how many weeks-i am tired of keeping track)  it did not arrive.  i then email requested the return of my money which max agreed to  do.  he said  i would get my money immediately.  after 11 days having not received his check i asked for my money again.  have not heard from him since.

if u want to purchase something similar to max's product try shiva plug or zombu (zondu?).   i doeubt whether they are as dishonest & probably their product is better anyway.

cherrypal made good on getting their computer to me.  it was largely the fault of the postal system.  since then their numerous email responses to me have been complete and quick on any problems i have.  cp does now accept payment by credit card.

further if you visit the cherrypal site or one of their blogs you will find  that they have been charged by fraud by others but they have explained their the problem was caused by a middleman they were dealing with.   i do not believe they are lying about this as it can easily be checked.