Complaint Review: chloride domestic water improvement district - chloride Arizona

You must be the chump that lives next to my fiances property.  You get your water shut off for non payment so you decide it's ok to turn her water on at the meter, add a spicket to the pipe suppling water into the house, and help yourself to her water.  Thanks alot d**k HEAD, you ruined the plumbing in her home when it got cold and the pipes froze.  STAY THE f**k OFF HER PROPERTY.  Have some common sence................................

Let's start with the complaint as it is written. On the date in question, the maintenance worker was given a work order by the office staff to pull the meter for non-payment.  The customer in question

did come to the office, and due to circumstances beyond the office staff's control the office was closed. When the customer talked to the office staff they were abussive in their language, thus frightening the staff. The office staff had in the past sent this customer several disconnect notices, this was the most recent. The customer then handed a check For the amount due, and when the office staff took that check to the bank, she was informed by the bank that if the Chloride Domestic Water Improvement District tried to cash this check  it would be returned for insufficient funds. So for all practical purposes the customer had written a bad check. While she was on the phone calling the maintenance worker Dan, the customer made a comment about a well being on their property. ADEQ requires that ALL customers who have an existing well on their property connected or unconnected and are connected to the city water service, has to have a backflow device installed before the meter could be reinstalled. Even the head of ADEQ came out and told the customer the same thing, but the customer would not accept this fact. The customer did however pay in cash the full amount of the $299.59. The cost of CDWID installing a backflow device for the customer runs approximately $400.

To turn on the meter after having been shut off, incurred a $150 turn on fee and a $150 non refundable deposit. To answer the questions on the billing dates in question, there was a glitch in the computer program that has since then been rectified. The office staff could not have been in contact with Tom Ridgway at that time since he was no longer a Board Member and had no say in the problem with this particular customer. The new Chairman of the Board made that decision. 

The customer did ask if we could install the meter temporarily while they had a plumber install their backflow deivce and the plumber wanted to test the water system. The customer was given a document which they acknowledged, that the meter would be locked and when the plumber was ready to test the backflow, they were to contact the office. Any attempts at the removal of the lock would result in the meter being immediately pulled. This has now gone into a criminal case that is pending, involving criminal damage and water theft. Since this case is still pending I cannot comment further on it. Our office staff and maintenance staff both answer to the Board of Directors and there is a chain of command.

We are a small town, which is given to a lot of half truths and gossip. Until this case is settle in a court of law, nothing more can be done for this customer. Yes, as of March 1, 2011 this customer still has no city water but hauls their own.