- Report: #1385194
Complaint Review: Choice Home Warranty - Texas
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Author Not Confirmed
Why?
Choice Home Warranty
Texas, USA
Phone:
7138288899
Web:
choicehomewarranty.com
Categories:
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Choice Home Warranty .NEVER PAY FOR COVERED HOME REPAIRS AGAIN-Claim Denied Tomball TX
Claim Denied..NEVER PAY FOR COVERED HOME REPAIRS AGAIN...LIES...upset...scammers
Turned in a claim for 1 of 3 AC units not cooling. CHW gave the AC company name of Global Air Mechnical Inc in Cypress TX. 713-894-2188, called a few times, no answer went to VM with Spanish spoken...did't leave a message due to not understanding what the recording said. Called back to CHW and asked them to call...same thing no answer, CHW submitted my claim to another company, within an hr a tech called from Global, said he could arrive before noon...I said great and they need to call CHW before coming as they have arranged for another company to come....
Tech, checked outside unit, low on freon R-22 system...said was leak upstairs...thought wow this guy is good already knows where knows where the leak is. Upstairs opened up unit...looked at it and said it was evaporator coils...he new this how, or just under his experience that's what it always is...coils was a little rusty and most are since it handles moisture. He didn't say where leak was just that was where it is. Called in results to CHW, Tech suggested installing new unit (Goodman) outside a very low-end apartment type unit along with new coils..CHW called back and said they needed a picture of Coils...I'm getting concerned now as I feeling I'm getting ready to get bent over.
Exactly as thought, CHW said claim denied due to rust...after discussion with them they said read policy...basically is rust is anywhere they can and usually deny claim...I wanted to speak to a manager of claims, none available..said within 48 hrs one would call me back..they called today (4 days-96 hrs) afterI sent email this morning telling them how much I appreciated the on time follow up..
