BMacD
Aurora,#2UPDATE Employee
Mon, October 12, 2009
You are right, you have every right to want your $1 back. I am a manager of a Cici's Pizza in Colorado. First of all, there should have been a certified manager in the store at all times! That alone is un-acceptable, because they should have been there to help you. Also, they should let you know what you are purchasing before the sale was complete. However, every store/manager has their own way of trying to up-sell. I know at our store, we ask every guest if they would like to purchase the to-go cup for .22 more. Definitely feel free to contact our corporate offices at www.cicispizza.com. We strive to make sure every guest is happy, and I'm sure they will help deal with your situation!
Scott
Gainesville,#3UPDATE Employee
Sun, August 09, 2009
First, I wan't to apologize for your experience at the listed location. It should have been handled better. I am a manager of a CiCi's in the North Texas region. As far as corporate operations go, there is supposed to be a manager on site at all times. Anything less is unsatisfactory. I would report this incident to the corporate offices immediately, reporting at least the date of your visit and the circumstances(cicispizza.com). Every store is a little different with its sales procedures, but you're right, you should have the choice on which cup you purchase. $1 can make a difference nowadays. I hope you get the satisfaction you deserve.