- Report: #820104
Complaint Review: Cindy Atchley dba Advanced Concepts in Kitchens and Baths - Internet
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Cindy Atchley dba Advanced Concepts in Kitchens and Baths
2062 E. Southern Ave. Tempe, AZ 85282 856282 Internet, United States of America
Phone:
480-315-8845
Web:
www.kitchensorbaths.com
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Cindy Atchley dba Advanced Concepts in Kitchens and Baths A kitchen remodel nightmare Internet
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Hiring Cincy Atchley dba, Advanced Concepts in Kitchens and Baths was a huge mistake. I did all the right things, checked references and the contractor's board. However, I neglected to ask if the references were recent and I now believe that they were references from some time ago and that Ms. Atchley has neglected to maintain quality and professionalism in her business. The ONLY aspect of my kitchen remodel job that was good was her design. Her sub-contractors were unskilled and lacked professionalism. Cindy was never here overseeing the job as promised and I had to act as the contractor overseeing all of her workers. Her contractors were constantly bad mouthing her and her skills and there was little to no communication between her and her crews.
The ONLY time Cindy showed up was to collect money.
My final product is sub-par. The floor is the worst. The cement slab was never made even after removing the original tile, so I have uneven tile and grout. The grout was mixed wrong so right from the start the color and texture is uneven. The tile backsplash is uneven because the tie guys did not even out the wall after they removed the old tile and tiled over the holes they made. The drywall repair and re-texturing was a hot mess untill we re-textured ourselves. The electrical outlets move and the outlet plates all rock because the tile is uneven. The tile guys scratched the stainless steel sink. The cabinet installer drilled half the holes wrong for the handles, installed the corner cabinet wrong, did no trim work, and cussed at me when I asked him to finish the job correctly. He was banned from my home. Some of the problems were somewhat fixed, certainly NOT to satisfactory standards. Most importantly, let me make it really clear that the job was NEVER COMPLETED. Ms. Atchley, stopped communicating with me and did not complete the terms of her contract. We completed the job ourselves and still have to have the tile floor re-grouted. This contractor should not be in business.
The ONLY time Cindy showed up was to collect money.
My final product is sub-par. The floor is the worst. The cement slab was never made even after removing the original tile, so I have uneven tile and grout. The grout was mixed wrong so right from the start the color and texture is uneven. The tile backsplash is uneven because the tie guys did not even out the wall after they removed the old tile and tiled over the holes they made. The drywall repair and re-texturing was a hot mess untill we re-textured ourselves. The electrical outlets move and the outlet plates all rock because the tile is uneven. The tile guys scratched the stainless steel sink. The cabinet installer drilled half the holes wrong for the handles, installed the corner cabinet wrong, did no trim work, and cussed at me when I asked him to finish the job correctly. He was banned from my home. Some of the problems were somewhat fixed, certainly NOT to satisfactory standards. Most importantly, let me make it really clear that the job was NEVER COMPLETED. Ms. Atchley, stopped communicating with me and did not complete the terms of her contract. We completed the job ourselves and still have to have the tile floor re-grouted. This contractor should not be in business.
2 Updates & Rebuttals
lives in denial
#2Author of original report
Sat, September 10, 2016
First off, it took four years for a response? None of what she said is true. I have emails to prove otherwise. Buyer beware, this unprofessional contractor lies. Check her out with the Bureau of Contractors. Her license has been suspended several times. Several of her suppliers dropped her, and subs no longer work for her and have filed claims against her for non-payment. While some issues were resolved while the project was in progress, the job was NEVER COMPLETED and she never responded to repeated emails or calls. If she had experienced and professional sub contractors working for her, there would not have been issues to resolve in the first place. This contractor takes no responsibility for her actions or inactions. This post is intended to inform potential buyers to check Ms. Atchley out before hiring her. I checked out the references she gave me. They were ok, but their negatives turned out to be my nightmare. I should not have believed her when she told me she had resolved those issues. I have learned my lesson.
Catchley
Arizona,USA
Inaccurate account of exoerience
#3REBUTTAL Owner of company
Sat, September 10, 2016
While I agree that there were a few issues during this clients remodel, there was not one legitimate complaint that was not addressed or unresolved. I am a strong advocate for the registrar of contractors as were a licensed contractor. They resolve official complaints. Yes there have been few complaints in 20 years of business all of which were dismissed or dropped for different reasons. The ROC understands industry standards. I have personally heard horror stories of other contractors and also heard horror stories of extremely unreasonable clients. Some of which have contracted with us. This client was not ripped off. I would like to point out that this client did not file a complaint. Although took the time to post on this site vs trying to resolve their outstandingly items directly with our company. Remodeling can be one of the most difficult things to exoerience. It's not easy having your home in dismay. Unexpected things are encounted during the process. I could complain as well, although a waste of energy and non productive. Our company is always solution oriented. A strong memory I recall from this particular project was that it was impermissible for our sub contractors to use this client bathroom. Another recollection was that she complained to the sub contractors directly and never communicated directly with us the same sentiment. My sub contractors told me. We would have 100% resolved reasonable items that were not up to industry standard. I will end with this. If you hire a licensed contractor and feel your project is so unprofessional and such poor workmanship please file a complaint with the registrar of contractors. It will be inspected and your concerns or issues will be resolved or the contractor will loose their license and ultimately be out of business. I only stumbled on this site while reviewing the Internet for updating our website. Wasn't notified by this client. This project was 6 years ago.
