- Report: #99284
Complaint Review: Cingular Wireless - Atlanta Georgia
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Cingular Wireless
Glenridge Highlands Two 5565 Glenridge Connector Atlanta, 30342 Georgia, U.S.A.
Phone:
866-241-6567
Web:
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Cingular Wireless ripoff Free unlimited mobile to mobile(yeah right!) CSR's will say anything to get reel you in, consumers beware! Atlanta Georgia
After our 1 year contract with T-Mobile (We should have stayed with you) was up, my husband and I, after much prompting from SBC's wonderful CSR's decided that it would be more convenient and cost effective for us to have combined billing with our residential phone and our wireless service thus the reason we switched to the Cingular family talk plan.
The first three months the billing was very consistent, approximately $ 80.00 per month, we were well pleased. In fact I would tell other family members that they needed to sign up with Cingular. Boy did I ever fupaw that. The next month I rec'd a bill in the amount of $ 267.00 I was floored but my husband and I paid it and we agreed that we would be careful to watch our minute usage and try to limit our calls to each other only, after all we were told by our CSR that we had unlimited free m2m.
To make a long story short even after being very careful with our minute usage our next bill was an astronomical $398.00 and our bill after that was over $400.00, I tried to resolve this billing issue with customer service to no avail. One CSR would say that we were charged m2m another would say that we were not charged for m2m. No one could give me a srtaight answer as to why our bill was so high. They told me to review my contract and see who the rep was that signed us up. Ugh, my contract had so many codes and numbers, I couldn't make heads ot tails out of it.
Needless to say I quickly terminated my contract with Cingular, I would much rather them charge me for the $150.00 per phone cancellation fee ($300.00) than to keep receiving bills totaling over $400.00 per month for the next year and a half.
Although I have been a preferred customer with SBC for over five years with my residential phone, because of the combined billing with Cingular wireless and our inability as well as refusal to pay over $ 1400.00 in disputed cell phone charges, my husband and I will no longer have a home phone through SBC or any other company for that matter. SBC has officially sent us a cut off notice for July, 22, 2004.
Please, if anyone can offer suggestions on what recourse I should take to get this resolved and get my credit back on track, it would be greatly appreciated. I am not a happy camper and one way or another Cingular has got to pay!
Victoria
Muskogee, Oklahoma
U.S.A.
The first three months the billing was very consistent, approximately $ 80.00 per month, we were well pleased. In fact I would tell other family members that they needed to sign up with Cingular. Boy did I ever fupaw that. The next month I rec'd a bill in the amount of $ 267.00 I was floored but my husband and I paid it and we agreed that we would be careful to watch our minute usage and try to limit our calls to each other only, after all we were told by our CSR that we had unlimited free m2m.
To make a long story short even after being very careful with our minute usage our next bill was an astronomical $398.00 and our bill after that was over $400.00, I tried to resolve this billing issue with customer service to no avail. One CSR would say that we were charged m2m another would say that we were not charged for m2m. No one could give me a srtaight answer as to why our bill was so high. They told me to review my contract and see who the rep was that signed us up. Ugh, my contract had so many codes and numbers, I couldn't make heads ot tails out of it.
Needless to say I quickly terminated my contract with Cingular, I would much rather them charge me for the $150.00 per phone cancellation fee ($300.00) than to keep receiving bills totaling over $400.00 per month for the next year and a half.
Although I have been a preferred customer with SBC for over five years with my residential phone, because of the combined billing with Cingular wireless and our inability as well as refusal to pay over $ 1400.00 in disputed cell phone charges, my husband and I will no longer have a home phone through SBC or any other company for that matter. SBC has officially sent us a cut off notice for July, 22, 2004.
Please, if anyone can offer suggestions on what recourse I should take to get this resolved and get my credit back on track, it would be greatly appreciated. I am not a happy camper and one way or another Cingular has got to pay!
Victoria
Muskogee, Oklahoma
U.S.A.
1 Updates & Rebuttals
Sonya
Sanford,North Carolina,
U.S.A.
CSR hoping to help
#2UPDATE Employee
Wed, July 21, 2004
I am an employee of Cingular Wireless. I do not know what plan you have, so I do not know if you have Mobile to Mobile or not. If you feel that the plan you have does come with mobile to mobile then I would strongly suggest that you request copies of the air detail for the months that you went over and then highlight all of your mobile to mobile calls. If any of your mobile to mobile calls have charges next to them then the mobile to mobile did not pick up for some reason (national mobile to mobile not provisioned correctly, local mobile to mobile only and you were out of the coverage area, Etc.). If the mobile to mobile calls do not have charges next to them while the rest of the calls do, then your mobile to mobile did pick up and the overage would be valid at that point. If you find there is a billing error on your bill please call Customer Service at 1-800-331-0500 and show the rep the calls that were billed wrong. Let them know the bill cycle you are speaking of and give them the item number for the call you are questioning. Giving specifics helps us to see what you are talking about. When you have 400 calls holding, it is very hard to find that one particular call the customer is speaking of if they do not know where on the bill the call is. If you have to request to speak to a manager. If it is an error on Cingular's part it will be corrected. Again, I do not know what plan you have or what your bills even look like, but we definately do not want canceling to be your only option.
