Dave
Jacksonville,#2Consumer Comment
Sat, April 23, 2005
That is what security deposits are for. Why would he send in more money for a cancellation fee, when he has a $300.00 security deposit posted already?? Your reply makes no sense.
Chanelle
Anywhere,#3UPDATE EX-employee responds
Sat, April 23, 2005
I am sorry to hear about the experiance that you had with Cingular. However as a former employee of the company I can say that one reason you may have been asked to pay another deposit is due to the fact that you broke your contract after on 8 months of service. On top of that you stated that the cancellation fee was DEDUCTED from your original deposit which may have given the company the impression that you did not want to PAY the cancellation fee but instead have them deduct it from your deposit. It is up to the decresion of any wireless service company to require a deposit based on your credit history. It is not MANDATORY for you to pay this. You can choose not to have service with Cingular and NOT pay another deposit. I am just curious as to why you would file a complaint with the BBB against Cingular. The company is just recognizing the fact that you broke a prior contract and does not want to risk another "broken contract."
Robert
Bloomsburg,#4Author of original report
Wed, March 30, 2005
I reported Cingular to the BBB more than 30 days ago and was just notified by mail that Cingular did not respond to the complaint. This proves my point: They just don't care. So, I guess my next step will be the Georgia State Attorney General. I'll keep you all posted!