- Report: #170055
Complaint Review: Cingular Wireless - Nationwide
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Cingular Wireless
cingular.com Nationwide, U.S.A.
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Cingular Wireless ripoff Nationwide
I have a complaint against cingular wireless.
I was a customer with cingular for the past 4 years, but when i switched service this month they unnecesarily billed me $164 for the last month.
My usual bill for the past four years has been around $38, but this month it is $164. I called up cingular and they said even though my contract was over, i had used up some extra minutes and therefore i have to pay the dues. My bill shows extra minutes used but most of them are from incoming calls, and i don't see the numbers. When i called up cingular customer service, Mr. Koplan at the Florida office said that no matter what i have to pay the bill, even if i didn't recieve the calls. When i said i wanted to complain, he joked and said nothing would be done even if i complained.
When i asked who was the appropriate person to contact to file a complaint he said no one, and he said to go to cingular's website but assured me no action would be taken.
I am disgusted at the way cingular handles its customer complaints, and i am angry that even though i want to complain against cingular i don't know where to go and how to do it.
Simran
west new york, New Jersey
U.S.A.
I was a customer with cingular for the past 4 years, but when i switched service this month they unnecesarily billed me $164 for the last month.
My usual bill for the past four years has been around $38, but this month it is $164. I called up cingular and they said even though my contract was over, i had used up some extra minutes and therefore i have to pay the dues. My bill shows extra minutes used but most of them are from incoming calls, and i don't see the numbers. When i called up cingular customer service, Mr. Koplan at the Florida office said that no matter what i have to pay the bill, even if i didn't recieve the calls. When i said i wanted to complain, he joked and said nothing would be done even if i complained.
When i asked who was the appropriate person to contact to file a complaint he said no one, and he said to go to cingular's website but assured me no action would be taken.
I am disgusted at the way cingular handles its customer complaints, and i am angry that even though i want to complain against cingular i don't know where to go and how to do it.
Simran
west new york, New Jersey
U.S.A.
1 Updates & Rebuttals
Michelle
Schaumburg,Illinois,
U.S.A.
Cingular Nationwide
#2UPDATE EX-employee responds
Tue, January 24, 2006
First of all, they LIED to you. when your contract is up you keep the same minutes. EVERYTHING stays the same, nothing changes. They ARE liars and I feel the same way you do. I wish I could complain to someone, because They have done this long enough. BUT WHAT DO YOU EXPECT FROM A LARGE COMPANY LIKE SBC!!! ALL THE WANT IS THE MONEY, THEY CARE ABOUT NOTHING ELSE
