Edward
Easley,#2Consumer Comment
Wed, May 26, 2004
I've already posted here, and you've probably read my venom-laced vent about a VERY similar situation. For the moment I can't go into too much detail because I've just about convinced Cingular to reverse their stupidity regarding my credit report. However... I had to agree to accept their "final math" correction which .. by the way... still totals about $1000 over what the REAL balance should be... and I'm mad as hell! I feel like I've been run over by a Mack truck... This is nothing less than criminal and someone needs to put an end to this damned foolishness. Ryan, I also note that you too have TRIED to deal wih that bunch down in Ocala Florida just like I did. What a trip! I have spent probably over a hundred hours on the phone with their customer service clones over the last 2 years... on a monthly basis for blatant billing overcharges, and I always got the correct credit applied to my account and usually a "Sorry for the invonvenience.. and Thank You for using Cingular". BUT now after the latest Mother of Overcharge Errors (a $3000.00 bill that should have been around $300 - $400 mind you)... and the good folks at Cingular in Florida are covering their asses by referring to ANY and ALL past credits as "Courtesy Credits"! For me... it's all come down to playing word games with these idiots. I interrupt them each time they use this "Courtesy Credit" wording to remind them that actions associated with required duty are "Obligatory" or "Mandatory"... not a "Courtesy". I'm going to pay them their "Lame Math" correction... but then most likely it's lawyer time sometime soon. Cingular also sicced the infamous NCO Collection Agency on me in their attempt to extort the incorrect full overcharge amount. More on that later. IMPORTANT CLOSING NOTE- *NEVER* PAY CINGULAR OR NCO *ANY* AMOUNT OF MONEY... ESPECIALLY IF THEY PUT THIS CRAP AS A NEGATIVE TRADELINE LISTING ON YOUR CREDIT REPORT AT THE THREE MAJORS (EQUIFAX, EXPERIAN, AND TRANSUNION) ... *UNTIL* YOU GET A *WRITTEN AGREEMENT* FROM CINGULAR OR NCO(OR BOTH) THAT STATES THIS CREDIT SMEAR WILL BE *DELETED* IMMEDIATLY FOLLOWING A PAYMENT OF THE AGREED UPON FINAL BALANCE. BE SMART ABOUT THIS LITTLE MOVE... OR THIS *BAD* WILL STAY ON YOUR CREDIT FOR 7 YEARS!!!