- Report: #185766
Complaint Review: Cingular - Nationwide
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Cingular
cingular.com Nationwide, U.S.A.
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Cingular ripoff no contract deposit Springfield Nationwide
On 4-15-06 I opened 3 new lines of service with Cingular Wireless. Cingular required a $500 deposit on each line of service. I was told that the funds would be held for a 12 month period on a 2 year contract. I was told at the cingular store in Coon Rapids Minnesota on 4-15-05 I was told this by Justin K. Dealer number XPHLQ
I made a deposit of $ 1500 to start my account. Stupid on my part I know but my husband was an over the road truck driver and it appeared that cingular had better nationwide coverage then T-mobil.
I have now spent about 2 hours on the phone trying to get my deposit back after talking to 4 different CSRs I am told that Cingular has some policy that states that I must have 2 or fewer suspensions on my account in a 12 month period. My service was only suspended once for over a week we had some money problems.
When speaking to the last rep that I talk to (Dana T.) he said that he was trying to pull up a copy of the contract that I signed. Well of course I did not sign anything. I bought my phones in a cingular store and took them home and activated them.
I was told that When I activated my phone I agreed to all of thier contract. hhhmmmm how can you agree to a contract that you never see.
If I could find the information on the web site I would agree that I agreed to it but the information is not there either.
nothing about holding deposits past the 12 month period that I do not understand how Cingular can change the rules of the game as we go. They are holding a $1500 deposit and my bill has never even came close to reaching $500. And I have over 6000 minutes in accrued rollover.
I am thoroughly disgusted with thier policies and service.
I switched my service to Cingular from T-Mobile where I had an account for over 3 years and the only reason why we switched is we thought that they had better coverage. This to has proven to be a lie as well we have constant dropped calls and poor reception and he goes no further then Madison WI. Aprox 400 miles away and according to your coverage map that should not be an issue from Minneapolis. The last 3 nights in a row I try to call him on his cell from my cell and I am told that his number is not a valid number. But when I get home and call from the house phone there seems to be no problem getting thru??????
If Cingular does not have to honor the contract why should the consumer have to. I have canceled my service with them and I probley will be charged the early termination fee but I will fight it.
Carleen
Coon Rapids, Minnesota
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I made a deposit of $ 1500 to start my account. Stupid on my part I know but my husband was an over the road truck driver and it appeared that cingular had better nationwide coverage then T-mobil.
I have now spent about 2 hours on the phone trying to get my deposit back after talking to 4 different CSRs I am told that Cingular has some policy that states that I must have 2 or fewer suspensions on my account in a 12 month period. My service was only suspended once for over a week we had some money problems.
When speaking to the last rep that I talk to (Dana T.) he said that he was trying to pull up a copy of the contract that I signed. Well of course I did not sign anything. I bought my phones in a cingular store and took them home and activated them.
I was told that When I activated my phone I agreed to all of thier contract. hhhmmmm how can you agree to a contract that you never see.
If I could find the information on the web site I would agree that I agreed to it but the information is not there either.
nothing about holding deposits past the 12 month period that I do not understand how Cingular can change the rules of the game as we go. They are holding a $1500 deposit and my bill has never even came close to reaching $500. And I have over 6000 minutes in accrued rollover.
I am thoroughly disgusted with thier policies and service.
I switched my service to Cingular from T-Mobile where I had an account for over 3 years and the only reason why we switched is we thought that they had better coverage. This to has proven to be a lie as well we have constant dropped calls and poor reception and he goes no further then Madison WI. Aprox 400 miles away and according to your coverage map that should not be an issue from Minneapolis. The last 3 nights in a row I try to call him on his cell from my cell and I am told that his number is not a valid number. But when I get home and call from the house phone there seems to be no problem getting thru??????
If Cingular does not have to honor the contract why should the consumer have to. I have canceled my service with them and I probley will be charged the early termination fee but I will fight it.
Carleen
Coon Rapids, Minnesota
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
3 Updates & Rebuttals
Mike
Gulfport,Mississippi,
U.S.A.
common sense rules
#2Consumer Suggestion
Sat, May 20, 2006
No offense, but you are in business, right? If your company included 62,000 employees, would you living in Coon Rapids be able to tell the folks in say Washington D.C. to just cut a check for a customer because she is dissatisfied. I think not. I am sorry you had problems and the OOP made an attempt to make it right, but you left the company anyway. Do you make an attempt to service customers that left you and still bad mouth your company? They use policy and procedures and unfortunately someone has to approve the money to you. People need to just stop and use common sense, I know that you were done wrong as you see it and you are right for making any decision to leave or stay. But you left, leave it at that!!
Carleen
Coon Rapids,Minnesota,
U.S.A.
a small bit of justice
#3Consumer Comment
Mon, May 01, 2006
Well My service ended on 4/21/06 I waited a couple of day before calling cingular to find out about getting my $1500 deposite back. I was told that it would take 60-90 days for this to be processed... What would happen if Cingular sent me a bill and I told them that it would take 60-90 days for me to process payment to them. Unacceptable!!!!!! Once again I contacted the office of the president and I got results I was told that my check will be put in the mail the following business day and I should recieve it in 7-10 business days.
Carleen
Coon Rapids,Minnesota,
U.S.A.
cingular
#4Author of original report
Tue, April 11, 2006
4/11/06 I actualy recieved a call back from the office of the president at Cingular. A nice lady Robyn said she wanted to help me but I had already transferd my service out I explained to her that had I gotten this type of service from cingular's call center reps maybe I would have finished out my contract. My e-mail was sent over the weekend and I got the first call back Monday afternoon I was unable to return that call during normal business hours. Robyn then called me again on Tuesday and left another voice mail. I was thrilled with this response and I appericate the fact that she tried. However I should have never had to send a letter to the head office to get a response this issue could have been easily taken care of at the regular call center. On Cingular's website there is a link that says "meet us" this has an e-mail box to the head offices. I would encourage anyone that is having issues to try this and see if you can get help that way. I still stand that I will never do business with cingular in the future.
