Theresa
Oak Forest,#2Author of original report
Fri, November 19, 2004
Wednesday, my fiance actually got a call back from the technician saying he'll be there after 3pm on Thursday to fix the tv. It really sucks that it had to take that long to get the tv fixed but now, thank God, it is working! He even took the time to adjust the picture for us (which my brother said it took about 30 - 45 mintues). I think that if we would have originally had that tech, we would have had the problem fixed a lot sooner. I want to thank the manager at the Orland Park Circuit City for helping us out and giving us the district manager's number. We never received a call back from him (district manger) but my fiance has left many messages so I think that probably got to him. Or if the email was actually sent to the mangers in California by Felicia the supervisor I spoke to earlier this week. I guess I'll never know. I hope I never have to have this experience again.
Theresa
Oak Forest,#3Author of original report
Tue, November 16, 2004
I dont think anyone has to be psychic to figure out that Circuit City people never called me back yesterday. I just got off the phone with Bosco or Wosco or whatever the hell his name was only to be transferred over to Mary and then transferred over to Felicia. The first 2 people were pointless to even speak to. They would ask me why Im calling and I told them pull up my claim number and I want them to tell me what my problem was. And of course, nothing they could do about it. I asked Mary to give me her supervisor which brought me to Felicia. She seemed helpful so lets hope something happens there. That will be a shock but as I said before, I will not hold my breath. She is going to email the parts and services managers in California and tell them of how they never call me back and find out what happened to the part that was "in stock" suddenly turned into a back order of 7 to 10 days. So again, I'll be getting a "call back" from them and from her. She did give me her direct number though so Im sure I'll be giving her a call tomorrow. Lucky me!