Complaint Review: Circuit City Extended Warranty Scam - Cleveland Ohio

After complaining about the service received on my computer (over a period of four months) I should let everyone know that I have FINALLY received a positive result. Even though I had repeatedly asked to speak with management at Circuit City (and at one point I was told there was "no manager" with whom I could speak), I found the right person to speak with, who knew the right person to call at GE-Zurich Consumer Relations. Within two weeks, I received a replacement computer - which is what I had been trying to do for over a month! Unfortunately, it seems that different people are given different information. If the sales people AND the service people (and ALL their subcontractors) AND the consumer relations people were given the same information - which could have then be relayed to me - this situation could have been resolved much more quickly. I was told a number of different things by a number of different people. Anyway - as I said, I did receive a replacement computer and so far so good.

After complaining about the service received on my computer (over a period of four months) I should let everyone know that I have FINALLY received a positive result. Even though I had repeatedly asked to speak with management at Circuit City (and at one point I was told there was "no manager" with whom I could speak), I found the right person to speak with, who knew the right person to call at GE-Zurich Consumer Relations. Within two weeks, I received a replacement computer - which is what I had been trying to do for over a month! Unfortunately, it seems that different people are given different information. If the sales people AND the service people (and ALL their subcontractors) AND the consumer relations people were given the same information - which could have then be relayed to me - this situation could have been resolved much more quickly. I was told a number of different things by a number of different people. Anyway - as I said, I did receive a replacement computer and so far so good.

After complaining about the service received on my computer (over a period of four months) I should let everyone know that I have FINALLY received a positive result. Even though I had repeatedly asked to speak with management at Circuit City (and at one point I was told there was "no manager" with whom I could speak), I found the right person to speak with, who knew the right person to call at GE-Zurich Consumer Relations. Within two weeks, I received a replacement computer - which is what I had been trying to do for over a month! Unfortunately, it seems that different people are given different information. If the sales people AND the service people (and ALL their subcontractors) AND the consumer relations people were given the same information - which could have then be relayed to me - this situation could have been resolved much more quickly. I was told a number of different things by a number of different people. Anyway - as I said, I did receive a replacement computer and so far so good.

After complaining about the service received on my computer (over a period of four months) I should let everyone know that I have FINALLY received a positive result. Even though I had repeatedly asked to speak with management at Circuit City (and at one point I was told there was "no manager" with whom I could speak), I found the right person to speak with, who knew the right person to call at GE-Zurich Consumer Relations. Within two weeks, I received a replacement computer - which is what I had been trying to do for over a month! Unfortunately, it seems that different people are given different information. If the sales people AND the service people (and ALL their subcontractors) AND the consumer relations people were given the same information - which could have then be relayed to me - this situation could have been resolved much more quickly. I was told a number of different things by a number of different people. Anyway - as I said, I did receive a replacement computer and so far so good.

If your product is serviced 3 times for a legitimate problem, then they need to replace the item, per the terms of their No Lemon Gaurantee. I suggest you go to the store, and speak with the management about your problem. If that does not work, call their Cool Line and talk to someone at corporate. A friend of mine had a PC that was nearing the end of its 4 year warranty, and there was a power surge at her home that disabled the PC. Took it in, got it back 2 weeks later, and they replaced the hard drive and modem. The PC kept shutting off, and having other problems, so she took it back again after about 2 weeks. Came back with another hard drive replaced. Warranty is now expired, but they covered the repairs for 90 days. Same problem, where hard drive seems to be failing within a week of picking it up. Her and I went and spoke with the manager of the computer department, and he agreed that it sounded like the power supply was bad, and never replaced. They took back the PC under the No Lemon Gaurantee, and she got a $1,100 credit to pick out a new one. It seems like there are problems with any retailer, but you just have to go in armed with the facts, and treat them with respect, and they will do the best to take care of the problems. Yes, some are legimitate, but from what I read there are a LOT of BS complaints people have, or they are barking up the wrong tree with issues (warranties provided by manufacturer, rebates from manufacturer, not stores). I hope you do get your problem solved with CC.