- Report: #419436
Complaint Review: Circuit City - Columbia Missouri
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Circuit City
70 & Stadium Columbia, Missouri, U.S.A.
Phone:
573-4466779
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Circuit City Bait & Switch Columbia Missouri
Circuit City is going out of business as I'm sure everyone has heard. However I don't think they have heard the scam that they are performing. It all started when my daughters boyfriend wanted an Ipod thought he would get a great deal and purchased one. He got home and found out they did not give him an ipod but a ScanDisk type of mp3 player. My daughter tried to take it back but GUESS what ...No returns and no refunds. They would not correct their error. I told them lesson learned.
Then the day came I just thought it was too good of a deal; Went in for a camcorder that was normally $399 but on their liquid.sale for $319. I asked the sales person for the item. Came back and said he didn't have the color but he had silver. I said I would take it but I wanted an estimate on what tax would run. I was excited when he told me that it was actually cheaper than advertised by $60. before I left the store he said "double check" and make sure everything was there. So, I did.
I went out of town excited about my great deal until the day I used it.. it kept asking for a SD Card..I shouldn't need one ...IT was suppose to be a harddrive camcorder. Guess what they did to me too..You got it the bait and switch. They gave me the wrong camcorder.
I went back to Circuit City knowing what I was going to have to fight. This time I had a pleasant manager who said he would exchange it straight across the board. NOT! Once I found the correct camcorder he tells me he can't alter the price that it should have been and he realized (it was my original salesman) that he made the mistake but he can not correct it. He wanted me to pay an additional $60.00 for the correct camcorder. I was not going to give Circuit City 1 more dime of my $. I could tell this guy felt bad and offered to go against policy and let me exchange it for anything up to that value. That defeated the purpose of a camcorder because no refunds were going to be issued and I went away with a camcorder that I did not want and it was THEIR fault. Lesson learned I should have known better from my daughters boyfriends issue.. Bargain shopping wasn't fun in this case.
So BUYERS BEWARE.... If you plan on getting that bargain at this store not only check to see if merchandise is there but IT IS THE CORRECT item.
Disgusted
PILOT GROVE, Missouri
U.S.A.
Then the day came I just thought it was too good of a deal; Went in for a camcorder that was normally $399 but on their liquid.sale for $319. I asked the sales person for the item. Came back and said he didn't have the color but he had silver. I said I would take it but I wanted an estimate on what tax would run. I was excited when he told me that it was actually cheaper than advertised by $60. before I left the store he said "double check" and make sure everything was there. So, I did.
I went out of town excited about my great deal until the day I used it.. it kept asking for a SD Card..I shouldn't need one ...IT was suppose to be a harddrive camcorder. Guess what they did to me too..You got it the bait and switch. They gave me the wrong camcorder.
I went back to Circuit City knowing what I was going to have to fight. This time I had a pleasant manager who said he would exchange it straight across the board. NOT! Once I found the correct camcorder he tells me he can't alter the price that it should have been and he realized (it was my original salesman) that he made the mistake but he can not correct it. He wanted me to pay an additional $60.00 for the correct camcorder. I was not going to give Circuit City 1 more dime of my $. I could tell this guy felt bad and offered to go against policy and let me exchange it for anything up to that value. That defeated the purpose of a camcorder because no refunds were going to be issued and I went away with a camcorder that I did not want and it was THEIR fault. Lesson learned I should have known better from my daughters boyfriends issue.. Bargain shopping wasn't fun in this case.
So BUYERS BEWARE.... If you plan on getting that bargain at this store not only check to see if merchandise is there but IT IS THE CORRECT item.
Disgusted
PILOT GROVE, Missouri
U.S.A.
1 Updates & Rebuttals
Insanityfell
Clarksburg,West Virginia,
U.S.A.
"before I left the store he said 'double check' and make sure everything was there. So, I did."
#2UPDATE EX-employee responds
Fri, February 13, 2009
So, you obviously didn't check it too well. First off, it's not Circuit City's fault. It's the employee's. And I've actually seen that happen before, having worked there. The associate simply grabbed the wrong model camcorder, and when he went to check the price for tax he thought it was marked down even more. Yes, they should've checked the model #, but mistakes happen. Walking out without double checking, especially when they said it, ESPECIALLY when it's a liquidation sale, the blames only on you. As for the iPod. They are sold in an acrylic clear case. There's no way to purchase it and see that it was the wrong item. And it would clearly say "sansa" on the sandisk mp3. Someone simply bought the wrong mp3 player. The only complaints I keep hearing about Circuit City these days is the customers thinking about getting a great deal and going home with something else. When at a liquidation sale, I would check EVERY model # of EVERY product, even before I paid for it. The liquidators don't have to replace the product even if you prove a "scam" 2 seconds after purchasing it. I see a trend in these complaints, which probably is true for every company... I live in a place where the customers rarely complained, and if they had a legitimate complaint it was resolved by outstanding customer service and management. All these reports of scams seem to be in locations where the customers try to scam the companies as much as they say the company tried scamming them. Maybe it's our environment that we have become accustomed to. Food for thought.
