Complaint Review: CIRCUIT CITY - WINSTON-SALEM North Carolina

do you have any idea how many different ways i can find a reciept. if you pay by credit it gets stored. if it is over $100 it gets stored. if by check it get stored. also if by giftcard it gets stored. also if u kno what day u bought it and which register u paid for it at then i can find it that way too. the only way it may suck is if u paid by cash and it is under $100. get over it buddy we have the best system for getting all reciepts to avoid customer service issues. you cant always make the greedy people happy. we offer you a taste but u want the whole damm thing. also why refuse to give info? do u hate coupons for 10% off every so month or two. u think associates just sit at home and prank call customers all day long? get a life buddy. no one cares where u live or what your number is.

I understand your thought process being in the business that you are in. However I don't understand why you think it is unfair that they will not return an item for which you have absolutly no proof that you purchased it from Circuit City much less purchased it. The only difference between our return policy and many of the other major retailers is that we have the ability to pull up a transaction (with info provided) without your receipt. Anywhere else it is no receipt no return. Why is it that you think Circuit City is so unfair? This is not anything new, return policies have not changed much in the last twenty years. As a consumer before a retail worker I never thought this was unusual practice especially since this is the norm.

Interesting thought process. Circuit City should just let someone come in with an item, no receipt, not willing to give any info, and return the product? hmmm, good way to go out of business, but not much else.

Alright I am here to clarify somethings. I am not doubting that the return policy is not clearly stated. I am here to say you are wrong on a few things. I clarified that I am in information procurement. What that means is I am hired to find people. How do you think I find people? It is through a service that I subcribe to. They get their info. from several sources including but not limited to retail companies, oil change places, ect. How do you think Carfax works? Carfax buys bulk of info. alot of it from oil change places,state inspections, and about the same sources as does any professional company myself included. My point is that your info. is availble fairly easily atainable to retrieve. Some methods are guarded so I am not going to disclose them to prove a point on a $100 item. I have instructed my family and close friends on how to avoid giving out there info. Yes, before you iterate on how this practice has cost me a hundred dollar return, I would like for you to honestly ask yourselves how safe are you? Do you want more of your personal info. "out there?" Here is how you can check. Have you been to an oil change place? Have you ordered a pizza for delivery? I can name many other ways your info.can be attained. I stated that their policy is unfair. That is my opinion. Just as your's is that you are safe. I also would like to say that the item I was returning is not worth my freedom to my privacy. Ill sell the item on Ebay. Ill also like to say if you have a car financed, your whole credit history is available on demand as well as cell phone,home phone and ect. anytime someone is willing to pay for it. I will. I get paid well to procure info. That is why I and people I care about know that our info. is safe. How about yours?

When someone purchases an item at Cirucit City, they are asked for thier homea ddress, and thier telephone number, so that it gets filled on the receipt, and any subsequent rebate forms. Asking for the persons telephone number, THEY ARE TRYING TO ASSIST YOU MAN. Trying to confirm the story of this being a gift, find the Receipt Number, so that they can document to that receipt that the item has been returned. Because, if this item has a rebate on it, and they don't list it as returned, then you can still get the rebate on it, getting more than what you paid back. Make Sense? OH, and if you are over the 30 days since this was purchased, which, by the way, they probably also need to verify (by looking at the recepit, by getting the customers phone number) they do NOT have to accept the return, per thier return policy. This is not a rip off, just an overly paranoid nut trying to make a big deal over NOTHING.

Give me a break. Circuit City and virtually every retailer has their return policy posted at every register, customer service counter, and receipt. You even admitted they offer the ability to look up a receipt if it is lost. Just because you don't have a receipt and refuse to provide enough information for them to try to locate a receipt doesn't make them the bad guy. For all they know, the item was purchased more than 30 days ago and you are simply trying to circumvent their return period. Perhaps the item was stolen? Perhaps the item was bought on sale? Perhaps the item was bought on eBay or some other online retailer? What more can they do? Allow anyone to return anything they sell at any time regardless of proof of purchase or timeframe? Sure that would be NICE of them, but hardly a ripoff if they don't. They have given you every opportunity to prove the purchase (return policy posted in store, online, on the receipt) and the ability to lookup the receipt. It is your option not to provide the information, but with it you take on the added responsibility of retaining the receipt. Though I am curious, what is the harm of providing a name attached to the purchase of your wires? It's not like you were buying a book on how to cheat on your wife and you are concerned she might find the information someday. It was a cash transaction, so no possible identity theft.

Give me a break. Circuit City and virtually every retailer has their return policy posted at every register, customer service counter, and receipt. You even admitted they offer the ability to look up a receipt if it is lost. Just because you don't have a receipt and refuse to provide enough information for them to try to locate a receipt doesn't make them the bad guy. For all they know, the item was purchased more than 30 days ago and you are simply trying to circumvent their return period. Perhaps the item was stolen? Perhaps the item was bought on sale? Perhaps the item was bought on eBay or some other online retailer? What more can they do? Allow anyone to return anything they sell at any time regardless of proof of purchase or timeframe? Sure that would be NICE of them, but hardly a ripoff if they don't. They have given you every opportunity to prove the purchase (return policy posted in store, online, on the receipt) and the ability to lookup the receipt. It is your option not to provide the information, but with it you take on the added responsibility of retaining the receipt. Though I am curious, what is the harm of providing a name attached to the purchase of your wires? It's not like you were buying a book on how to cheat on your wife and you are concerned she might find the information someday. It was a cash transaction, so no possible identity theft.

Give me a break. Circuit City and virtually every retailer has their return policy posted at every register, customer service counter, and receipt. You even admitted they offer the ability to look up a receipt if it is lost. Just because you don't have a receipt and refuse to provide enough information for them to try to locate a receipt doesn't make them the bad guy. For all they know, the item was purchased more than 30 days ago and you are simply trying to circumvent their return period. Perhaps the item was stolen? Perhaps the item was bought on sale? Perhaps the item was bought on eBay or some other online retailer? What more can they do? Allow anyone to return anything they sell at any time regardless of proof of purchase or timeframe? Sure that would be NICE of them, but hardly a ripoff if they don't. They have given you every opportunity to prove the purchase (return policy posted in store, online, on the receipt) and the ability to lookup the receipt. It is your option not to provide the information, but with it you take on the added responsibility of retaining the receipt. Though I am curious, what is the harm of providing a name attached to the purchase of your wires? It's not like you were buying a book on how to cheat on your wife and you are concerned she might find the information someday. It was a cash transaction, so no possible identity theft.