- Report: #386323
Complaint Review: Citi Residential Santa Ana California Monica Gill - Rancho Cucamonga, CA Rancho Cucamonga California
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Author Confirmed
Why?
Citi Residential Santa Ana California Monica Gill
10801 E. 6th St., Rancho Cucamonga, CA Rancho Cucamonga, California, U.S.A.
Phone:
800-430-5262
Web:
N/A
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Citi Residential, Monica Gill Faxed all requested documentation, received a letter rejection of modification due to documentation not received. Have left messages three weeks prior to deadline, have yet to get a return call. Rancho Cucamonga California
Spoke with Ms. Monica Gill 9/30/08 she stated information needed additional documentation.
I placed a return call 10/10/08 to verify information was received with the exception of flood information, the insurance company was researching the best options.
My phone calls to Monica Gill has gone on for a period of 3 weeks without any return call from her, the information has been faxed 3 times, on the last day according to my letter 10/22/08, I faxed 13 pages including the flood information; as well as the information sent via fax from another office, Louisiana Housing Program.
I received confirmation this information was received, I left a message for Monica advising this is the last day, I have faxed again, please call me to confirm receipt of information.
I received a letter 10/29 saying my loan modification has been declined: REASON: NO ADDITIONAL DOCUMENTATION RECEIVED
This is just a crock of bull; if Ms. Gill would have returned my calls, I could have overnight the information.
Michelle
Gretna, Louisiana
U.S.A.
I placed a return call 10/10/08 to verify information was received with the exception of flood information, the insurance company was researching the best options.
My phone calls to Monica Gill has gone on for a period of 3 weeks without any return call from her, the information has been faxed 3 times, on the last day according to my letter 10/22/08, I faxed 13 pages including the flood information; as well as the information sent via fax from another office, Louisiana Housing Program.
I received confirmation this information was received, I left a message for Monica advising this is the last day, I have faxed again, please call me to confirm receipt of information.
I received a letter 10/29 saying my loan modification has been declined: REASON: NO ADDITIONAL DOCUMENTATION RECEIVED
This is just a crock of bull; if Ms. Gill would have returned my calls, I could have overnight the information.
Michelle
Gretna, Louisiana
U.S.A.
