- Report: #109186
Complaint Review: Citibank Essentials Gold - Englewood Cliffs New Jersey
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Citibank Essentials Gold
www.citibank.com Englewood Cliffs, New Jersey, U.S.A.
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Citibank, Essentials Gold $120 Unauthorized charge by Essentials Gold Englewood Cliffs New Jersey
My Citibank Credit Card was charged $119,95 by Essentials Gold. When I called Citibank, they transfered me with Essentials Gold. They (E.G.) claimed that they had contacted me on behalf of Citibank and I authorized the charge by phone.
I asked to speak with a supervisor and to hear any recordings of my authorization because I didn't authorize anything, and they said that they don't have it on file.
They agreed to reimburse the charge. I contacted Citibank again, asked to speak with a Supervisor.
I told her that I wanted my money refunded immediately, and she agreed to make a conditional refund while E.G. made the reimbursement.
They denied having authorized any charge to my account.
I have had good service from Citibank so far, so I will keep my credit Card for now, but if this happens one more time I will cancel it right away.
Alberto
Ashburn, Virginia
U.S.A.
I asked to speak with a supervisor and to hear any recordings of my authorization because I didn't authorize anything, and they said that they don't have it on file.
They agreed to reimburse the charge. I contacted Citibank again, asked to speak with a Supervisor.
I told her that I wanted my money refunded immediately, and she agreed to make a conditional refund while E.G. made the reimbursement.
They denied having authorized any charge to my account.
I have had good service from Citibank so far, so I will keep my credit Card for now, but if this happens one more time I will cancel it right away.
Alberto
Ashburn, Virginia
U.S.A.
