- Report: #87278
Complaint Review: Citibank? - Jacksonville Florida
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Author Confirmed
Why?
Citibank?
P.O. Box 441155 Jacksonville, 32231 Florida, U.S.A.
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Citibank? Questionable Mail Jacksonville Florida
Yesterday, 09 March 2004, I received a flyer in the mail from Custeromer Service Center, P.O. Box 44155, Jacksonville, FL 32231-4166. After opening the flyer, I found the following: Regarding your account ending in ####. There is a paragraph stating Notice of Change in Terms of Your Card Agreement, effective 02 April 2004, a paragraph stating changes entitled Variable Annual Percentage Rates for Purchases and Cash Advances, a paragraph regarding Over-The-Credit-Line Fee, a paragraph regarding Late Fee.
The last paragraph is entitled Non-Acceptance Instructions and states that I must notify them in writing by 25 May 2004 stating non-acceptance and must include my name, address, and account number and mail the same to Customer Service Center, P.O. Box 44121, Jacksonville, Florida 32231-4121.
I checked my credit cards and not only do I find no Citibank card, I find no card with an account number ending in the digits at the top. The postage paid mark on the front of the flyer Shows U.S. Postage Paid, Citibank. I really don't want to write to anyone and ask them why they sent this to me. I worry that acknowledgement of this would possibly result in charges to an account I know nothing about.
Has anyone else received this information?
S.n.
Bucyrus, Kansas
U.S.A.
The last paragraph is entitled Non-Acceptance Instructions and states that I must notify them in writing by 25 May 2004 stating non-acceptance and must include my name, address, and account number and mail the same to Customer Service Center, P.O. Box 44121, Jacksonville, Florida 32231-4121.
I checked my credit cards and not only do I find no Citibank card, I find no card with an account number ending in the digits at the top. The postage paid mark on the front of the flyer Shows U.S. Postage Paid, Citibank. I really don't want to write to anyone and ask them why they sent this to me. I worry that acknowledgement of this would possibly result in charges to an account I know nothing about.
Has anyone else received this information?
S.n.
Bucyrus, Kansas
U.S.A.
1 Updates & Rebuttals
Sherry
Dallas,Texas,
U.S.A.
going through this myself
#2UPDATE Employee
Tue, May 04, 2004
SN of Kansas, The notice that you have received is called a change in terms notice. If you do not have any Citi Credit Card products, either for your self, a business you own, or a credit card with your name on it under the name of the business you work for, then you should call someone at Citi immediately. That type of notice is only sent to someone who has a Citi Card product in thier name, our cardholders. If there is an account open in your name without your knowledge, it will not go away and there could be more. There are several numbers you can call, For Consumer Cards 1-800-950-5114 or For Business Cards (Most likely with the FL address listed) 1-800-750-7453 If you do not have any Citi Credit Card products, I would call both numbers, tell the reps what you recieved, and that you do not have any Citi products. They will be able to locate it with the address and name on the flyer. The rep will then get you connected with a group that will help you close the account, start the proper paperwork, and identify any other accounts from your credit reports. This new unit's function is to specifically help guide consumers on how to correct these types of things. I am going through this myself, and it can be a nightmare. So, this is how I happened upon the site. I have accounts that were opened in my name without my knowledge. Any thing over a year has been a nightmare. The longer these accounts are open, the more harm it does to your sanity and your life. If they can't find the account referenced in your flyer, just write back to this site, and we can see about finding a way to get you a direct number to call for help sent to you via the webmaster. Just remember, that letter is for cardholders. If you got that letter, there is an account out there with your name on it.
