- Report: #345375
Complaint Review: CITIFINANCIAL RETAIL SERVICES - TEMPE Arizona
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Author Confirmed
Why?
CITIFINANCIAL RETAIL SERVICES
P.O. BOX 22064 TEMPE, 85285 Arizona, U.S.A.
Phone:
800-643-5607
Web:
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CITIFINANCIAL RETAIL SERVICES AGENT FOR WICKES FURNITURE THEM SELVES ONLY NO DEAL WHEN THEY DISCOVER YOUR LOSES WONT BE THIER GAIN TEMPE Arizona
I purchased furniture from wickes. it was a package deal no interest until january 2009. reclining sofa , love seat, 2 reclining chairs, coffee table, 2 end tables, sofa table. purchased 3 year warranties on all. on delivery i refused to accept the tables, badly scratched and dented. delivery men came with a touch up stain prepared to go to work making repairs.
wickes salesman assured me he would reorder all the tables and i would have new ones within a week. this is october 2007. in november i was told the tables were on backorder. this continuned until the b.k. was announced in february. by november the sofas, chairs had also broken. a repairman was sent to my home. said he would order parts and hve them shipped to me and would return when i had recived the parts to make the repairs. have never heard from him again or seen the parts. citifinancial has ask me to give them my orginal receipts and and estimate for repairs. i have done so and also have a claim filed in wickes b.b... citifinancial led me to believe they would make adjustments to my account. now that citifincial has the imformation they wanted, they dont seem to want to work with me on this matter. and said citifincial would rais the interst to 29%.
i do not feel i should i have to pay for items i did not recieve or the repairs that should and could have been taken care of before wickes filed the b.k. my losses are quite high and some cooperation from citifincial would be the best thing that could happen here.
at this time i owe $3067.25 my loses are $2681.13. osses as follows -- groupe tables $831.65. warranties and protection plans $949.48.. repairs to sofas and chairs $900.00.. deducting my loses my, is the only and right thing to do and this would leave an honest balance of only be $386.12. i would like to settle this matter out of court if possible.
Lynn
yucaipa, California
U.S.A.
wickes salesman assured me he would reorder all the tables and i would have new ones within a week. this is october 2007. in november i was told the tables were on backorder. this continuned until the b.k. was announced in february. by november the sofas, chairs had also broken. a repairman was sent to my home. said he would order parts and hve them shipped to me and would return when i had recived the parts to make the repairs. have never heard from him again or seen the parts. citifinancial has ask me to give them my orginal receipts and and estimate for repairs. i have done so and also have a claim filed in wickes b.b... citifinancial led me to believe they would make adjustments to my account. now that citifincial has the imformation they wanted, they dont seem to want to work with me on this matter. and said citifincial would rais the interst to 29%.
i do not feel i should i have to pay for items i did not recieve or the repairs that should and could have been taken care of before wickes filed the b.k. my losses are quite high and some cooperation from citifincial would be the best thing that could happen here.
at this time i owe $3067.25 my loses are $2681.13. osses as follows -- groupe tables $831.65. warranties and protection plans $949.48.. repairs to sofas and chairs $900.00.. deducting my loses my, is the only and right thing to do and this would leave an honest balance of only be $386.12. i would like to settle this matter out of court if possible.
Lynn
yucaipa, California
U.S.A.
1 Updates & Rebuttals
Lynn
yucaipa,California,
U.S.A.
citifiancial retail services / wickes furniture llc
#2Author of original report
Sat, July 12, 2008
after reseaching the ripoff reports , seeing the number of complaints, including mine, filed against citifinancial retail services, i googled citifinancial and really was not surprised to find there are many lawsuits filed against this co. so i suppose one more wont hurt. i also reseached stainsafe, which is one of citifinancial's partner's in crime. i see this co still hasn't figured out that comsumer fruad hurts everyone. and is also illegal. i filed a claim in wickes b.k. at wickes request. citifinancial refused to acknowledge this. instead i recieved a phone call from b. whitney, reseach analyst for citifinancial. mr. whitney informed me i could not do this. mr whitney suggested i call stainsafe { his partner in crime} to resolve my problem. stainsafe does not have my money, citifinancial does. from the rip off report i printed the best piece of evidence. the judge will love it, { thank you ripoff report.} i have tried to work with citifinancial on this matter, and now they are ignoreing me. am i for real ? you bet i am. it has been an overwelliming nine months, citifinancial should have delivered by now !!!! i have become disgusted with the run arrounds, waisting my time. citifinancial, i am a woman of my word, and YOU WILL DEAL WITH ME. I AM COMMING AFTER YOU.
