Anonymous in chicago
Chicago,#2Author of original report
Sat, March 22, 2008
So, I got online with a representative again last night, and we discussed the problems I am having with the laptop, how it STILL is freezing up at random and getting stuck at the opening screen, on its way to the BIOS screen .. for various periods of time, before booting. First of all, this representative was the most helpful of any I have talked to. He asked questions and made suggestions, rather than just saying .. let me send you a box. Unfortunately tho, I found out that when I sent it out the second time, with a suggestion/request from a Circuit City FireDog agent for a new motherboard, it was taken as "only a suggestion" and "repaired" rather than replaced. This time, I was told to do a BIOS test, and a chkdsk/f/r ... and start another chat when it was done to tell them the results. In a way, I didn't mind doing this, but isn't that kind of umm THEIR JOB .. especially when I sent it out the SECOND time with the SAME PROBLEM as the first time they "fixed" it? Just general sloppiness and maybe laziness from the City Assure techs, I would venture to say. As far as my experience with the techs on the online chat go, my only gripe this time around is that I finally talked to someone that generally seemed to want to help ... but unfortunately, its a 'you get who you get' kind of operation, there is no way to request a certain online tech when you find one you like working with.
Anonymous in chicago
Chicago,#3Author of original report
Sat, March 22, 2008
So, I got online with a representative again last night, and we discussed the problems I am having with the laptop, how it STILL is freezing up at random and getting stuck at the opening screen, on its way to the BIOS screen .. for various periods of time, before booting. First of all, this representative was the most helpful of any I have talked to. He asked questions and made suggestions, rather than just saying .. let me send you a box. Unfortunately tho, I found out that when I sent it out the second time, with a suggestion/request from a Circuit City FireDog agent for a new motherboard, it was taken as "only a suggestion" and "repaired" rather than replaced. This time, I was told to do a BIOS test, and a chkdsk/f/r ... and start another chat when it was done to tell them the results. In a way, I didn't mind doing this, but isn't that kind of umm THEIR JOB .. especially when I sent it out the SECOND time with the SAME PROBLEM as the first time they "fixed" it? Just general sloppiness and maybe laziness from the City Assure techs, I would venture to say. As far as my experience with the techs on the online chat go, my only gripe this time around is that I finally talked to someone that generally seemed to want to help ... but unfortunately, its a 'you get who you get' kind of operation, there is no way to request a certain online tech when you find one you like working with.
Anonymous in chicago
Chicago,#4Author of original report
Sat, March 22, 2008
So, I got online with a representative again last night, and we discussed the problems I am having with the laptop, how it STILL is freezing up at random and getting stuck at the opening screen, on its way to the BIOS screen .. for various periods of time, before booting. First of all, this representative was the most helpful of any I have talked to. He asked questions and made suggestions, rather than just saying .. let me send you a box. Unfortunately tho, I found out that when I sent it out the second time, with a suggestion/request from a Circuit City FireDog agent for a new motherboard, it was taken as "only a suggestion" and "repaired" rather than replaced. This time, I was told to do a BIOS test, and a chkdsk/f/r ... and start another chat when it was done to tell them the results. In a way, I didn't mind doing this, but isn't that kind of umm THEIR JOB .. especially when I sent it out the SECOND time with the SAME PROBLEM as the first time they "fixed" it? Just general sloppiness and maybe laziness from the City Assure techs, I would venture to say. As far as my experience with the techs on the online chat go, my only gripe this time around is that I finally talked to someone that generally seemed to want to help ... but unfortunately, its a 'you get who you get' kind of operation, there is no way to request a certain online tech when you find one you like working with.
Anonymous in chicago
Chicago,#5Author of original report
Sat, March 22, 2008
So, I got online with a representative again last night, and we discussed the problems I am having with the laptop, how it STILL is freezing up at random and getting stuck at the opening screen, on its way to the BIOS screen .. for various periods of time, before booting. First of all, this representative was the most helpful of any I have talked to. He asked questions and made suggestions, rather than just saying .. let me send you a box. Unfortunately tho, I found out that when I sent it out the second time, with a suggestion/request from a Circuit City FireDog agent for a new motherboard, it was taken as "only a suggestion" and "repaired" rather than replaced. This time, I was told to do a BIOS test, and a chkdsk/f/r ... and start another chat when it was done to tell them the results. In a way, I didn't mind doing this, but isn't that kind of umm THEIR JOB .. especially when I sent it out the SECOND time with the SAME PROBLEM as the first time they "fixed" it? Just general sloppiness and maybe laziness from the City Assure techs, I would venture to say. As far as my experience with the techs on the online chat go, my only gripe this time around is that I finally talked to someone that generally seemed to want to help ... but unfortunately, its a 'you get who you get' kind of operation, there is no way to request a certain online tech when you find one you like working with.
Qwerty777
Eden Prairie,#6Consumer Suggestion
Fri, March 14, 2008
I had a Toshiba Satellite a couple years ago. I got so fed up with having to send it in every other week, and after going through about 4 or 5 hard drives in less than 3 years, I finally gave up and bought a mac. It was more expensive, but has way less issues.