- Report: #1450635
Complaint Review: City info experts llc - Houston Texas
-
Author Confirmed
Why?
City info experts llc
7880 San Felipe street suite 210 Houston, 77063 Texas, United States
Web:
Alcatraztickets.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
City info experts llc Alcatraz tickets Purchased tickets and never received them Houston Texas
Months in advance we purchased tickets for Alcatraz Island. 4 days before we never got our tickets and we were told not to cancel and we’ll still get our tickets. Two days after that we received a email that our tickets were cancelled. Now we don’t have tickets and they are sold out. Our entire trip was for this tour. I called in to support and the lady I spoke to was abrasive, combative, and was completely unhelpful. She said Alcatraz tours department didn’t have phones and I had to email. She also stated that they don’t know what happened but I was out of luck. I have researched others complaints and there’s MANY others with my experience and that the site is a scam. Regardless if I receive a refund or not, it does not make up the cost of flight, hotel, rental car, and overall disappointment of this experience!
