Dawn Fowler
Phoenix,#2UPDATE Employee
Mon, October 26, 2009
After reviewing this posting on your website, several inaccuracies on this correspondence needed to be rebutted. Calls were made to our office from the Homeowner to the Property management dept., Accounting dept., and the Account Services dept. requesting clarification. At the time of transition from the previous management company, their account was forwarded to our office with a balance owing. Upon the transition, all homeowners are also sent an initial balance letter from our office within the first thirty days of the transition to inform the homeowner of the balance in their account at this time, if there were any discrepancies on the account, it is required that the homeowner address their appeal in writing to the Board of Directors and sent our office for any disputes. Regular notices were sent regarding these delinquencies to the homeowner. Because of the non-payment of the delinquencies, the Board of Directors exercised their right to send a demand letter and place a lien on the property to try to recoup the funds by following the schedule of the collection policy for the Association. The homeowners were requested on several occasions to provide supporting documentation to support their claims. I.E: bank records, cancelled checks, etc. This information was never provided by the homeowner. The homeowner was invited on several occasions to attend Board Executive Sessions. Attendance was not elected until several months later. Several demand notices, account ledgers, financial statements were sent by email, regular mail and by certified mail. Additionally the homeowner had notified the Association by their legal council as a demand to "Cease and Desist" with collection activity. Because of this legal council involvement, the Board of Directors felt it was in the best interest of the Association to have the Association's attorney to be the point of contact from that point forward.