Notnot
Bronx,#2Consumer Comment
Mon, August 22, 2005
Automatic Renewal is now industry wide on the internet you stop acting like a bunch of VILLAGE IDIOTS - real rhapsody - paid yahoo accounts even some prepaid cellphones have automatic renewal. There is NOTHING illegal about it!!!!!!! Stop calling these call centers saying 'I DID NOT AUTHORIZE THIS CHARGE'. Anytime, I place my credit card on the internet, I read my return options. I don't just click click click. TOS (terms of services) is the Merchants refund policies...and many websites are nonrefundable why? well, for example - Classmates membership is not a product you can touch or hold - so what warehouse are they going to return the product to.. That's why they have a free basic membership, so you can get a feel for what the site can do for you. Please folks, the internet is our friend and each internet owner can not come into our homes and hold our hands while we fill out the information. Would you accept a return of an item, after it's been opened, and used and outside of your store's refund policy, such as underwear!!!!! or how about a soda - or even better yet, diapers. No thanks.....anyway folks, please read the return policies - each website have them - if they don't ALWAYS GO TO THE HELP LINK OR CONTACT US OR TERMS OF SERVICES....
Rob
Edmonton,#3Consumer Suggestion
Sat, March 05, 2005
Classmates has proven itself over and over to be a crooked, dishonest business if you read other reports on this "company". Not only do they set you up on an "automatic renewal", but they then proceed to pass your credit card info onto other crooked companys who begin to automatically bill you and hide behind the bull s**t of "you should have read your terms of service." There is a little thing called good customer service that us as consumers have come to expect and demand. If I buy a pair of shoes at Wal*Mart for instance, if after a month I decide that they aren't right for me, Wal*Mart will refund my money hassle free. Why? Good customer service. They know that if they make me the consumer happy, I will most likely return, buy more stuff, and recommend them to my friends. It's just good business practise. As soon as I received the notice thanking me for my "automatic renewal", I contacted Classmates.com the very same day without even using their "service". I expected good customer service. What I got in a nutshell from Classmates.com is: You suck, we don't need your business, there are plenty of other suckers out there who don't thoroughly read every bit of crap on our webpage when they sign up, and once we get their money, we don't care if they live or die either. Classmates.com should be investigated for underhanded business practises, heavily fined and shut down.
Rob
Edmonton,#4Consumer Suggestion
Sat, March 05, 2005
Classmates has proven itself over and over to be a crooked, dishonest business if you read other reports on this "company". Not only do they set you up on an "automatic renewal", but they then proceed to pass your credit card info onto other crooked companys who begin to automatically bill you and hide behind the bull s**t of "you should have read your terms of service." There is a little thing called good customer service that us as consumers have come to expect and demand. If I buy a pair of shoes at Wal*Mart for instance, if after a month I decide that they aren't right for me, Wal*Mart will refund my money hassle free. Why? Good customer service. They know that if they make me the consumer happy, I will most likely return, buy more stuff, and recommend them to my friends. It's just good business practise. As soon as I received the notice thanking me for my "automatic renewal", I contacted Classmates.com the very same day without even using their "service". I expected good customer service. What I got in a nutshell from Classmates.com is: You suck, we don't need your business, there are plenty of other suckers out there who don't thoroughly read every bit of crap on our webpage when they sign up, and once we get their money, we don't care if they live or die either. Classmates.com should be investigated for underhanded business practises, heavily fined and shut down.
Rob
Edmonton,#5Consumer Suggestion
Sat, March 05, 2005
Classmates has proven itself over and over to be a crooked, dishonest business if you read other reports on this "company". Not only do they set you up on an "automatic renewal", but they then proceed to pass your credit card info onto other crooked companys who begin to automatically bill you and hide behind the bull s**t of "you should have read your terms of service." There is a little thing called good customer service that us as consumers have come to expect and demand. If I buy a pair of shoes at Wal*Mart for instance, if after a month I decide that they aren't right for me, Wal*Mart will refund my money hassle free. Why? Good customer service. They know that if they make me the consumer happy, I will most likely return, buy more stuff, and recommend them to my friends. It's just good business practise. As soon as I received the notice thanking me for my "automatic renewal", I contacted Classmates.com the very same day without even using their "service". I expected good customer service. What I got in a nutshell from Classmates.com is: You suck, we don't need your business, there are plenty of other suckers out there who don't thoroughly read every bit of crap on our webpage when they sign up, and once we get their money, we don't care if they live or die either. Classmates.com should be investigated for underhanded business practises, heavily fined and shut down.
Rob
Edmonton,#6Consumer Suggestion
Sat, March 05, 2005
Classmates has proven itself over and over to be a crooked, dishonest business if you read other reports on this "company". Not only do they set you up on an "automatic renewal", but they then proceed to pass your credit card info onto other crooked companys who begin to automatically bill you and hide behind the bull s**t of "you should have read your terms of service." There is a little thing called good customer service that us as consumers have come to expect and demand. If I buy a pair of shoes at Wal*Mart for instance, if after a month I decide that they aren't right for me, Wal*Mart will refund my money hassle free. Why? Good customer service. They know that if they make me the consumer happy, I will most likely return, buy more stuff, and recommend them to my friends. It's just good business practise. As soon as I received the notice thanking me for my "automatic renewal", I contacted Classmates.com the very same day without even using their "service". I expected good customer service. What I got in a nutshell from Classmates.com is: You suck, we don't need your business, there are plenty of other suckers out there who don't thoroughly read every bit of crap on our webpage when they sign up, and once we get their money, we don't care if they live or die either. Classmates.com should be investigated for underhanded business practises, heavily fined and shut down.
Anonymous
Huntington,#7UPDATE Employee
Thu, March 03, 2005
If you actually read the text under the boxes where you put in your credit card information,it clearly states that your membership will be automatically renewed for your convenience. It also says that the amount that you are charged is non refundable. Everyone should really read things before they agree to them. Especially when your money is involved. If you don't take the time to read agreements or terms of service before you agree to them or submit your billing information, then it is your own fault that you are getting "surprise" bills. They would not be a "surprise" if you actually read the terms. 90% of the time it is the customers own fault for being lazy.