Complaint Review: Classroom Management 101 - Lee McIntyre - Rochdale, Manchester

I'm very sorry to hear about the problems with your purchase. This is certainly not our intention and we've built our business by providing incredible customer support at every step of the buying process. Sometimes things go wrong though and for that I apologise. It's not good enough and I'm here to make this right. My support staff have no record of your refund request but it's possible it was eaten by spam filters, or not properly handled. Again, this isn't good enough and I'm sorry that you have endured this situation. I refuse to have an unhappy customer, and always strive to make sure every situation is resolved to everyone's satisfaction. We can't stop problems happening, but we can certainly make them right when they do. My whole company is built around the idea of placing the customer at the centre of everything we do and that's not going to change now. To apologise for the problems and in the inconvenience you've suffered, I'd like to offer you a DOUBLE refund. I'd like to refund your money twice as my way of saying sorry that this wasn't handled correctly. To avoid potential email problems please log a support ticket at aimhighersupport dot com and my assistant James will take good care of you and process your refund promptly. If you would prefer to chat via phone please call us on (0044) 161 408 0166 during UK office hours. Alternatively, we have "live support" where you can chat with an agent during UK hours. You can find the details at aimhighersupport dot com. I see that you're based in the US, and so if it's more convenient please submit a support ticket and we will handle this there. I want you to understand that this is a simple mishap and we will work hard to make this situation right again. And once again I'm sorry that this wasn't handled promptly. Many thanks Lee McIntyre

I'm very sorry to hear about the problems with your purchase. This is certainly not our intention and we've built our business by providing incredible customer support at every step of the buying process. Sometimes things go wrong though and for that I apologise. It's not good enough and I'm here to make this right. My support staff have no record of your refund request but it's possible it was eaten by spam filters, or not properly handled. Again, this isn't good enough and I'm sorry that you have endured this situation. I refuse to have an unhappy customer, and always strive to make sure every situation is resolved to everyone's satisfaction. We can't stop problems happening, but we can certainly make them right when they do. My whole company is built around the idea of placing the customer at the centre of everything we do and that's not going to change now. To apologise for the problems and in the inconvenience you've suffered, I'd like to offer you a DOUBLE refund. I'd like to refund your money twice as my way of saying sorry that this wasn't handled correctly. To avoid potential email problems please log a support ticket at aimhighersupport dot com and my assistant James will take good care of you and process your refund promptly. If you would prefer to chat via phone please call us on (0044) 161 408 0166 during UK office hours. Alternatively, we have "live support" where you can chat with an agent during UK hours. You can find the details at aimhighersupport dot com. I see that you're based in the US, and so if it's more convenient please submit a support ticket and we will handle this there. I want you to understand that this is a simple mishap and we will work hard to make this situation right again. And once again I'm sorry that this wasn't handled promptly. Many thanks Lee McIntyre

I'm very sorry to hear about the problems with your purchase. This is certainly not our intention and we've built our business by providing incredible customer support at every step of the buying process. Sometimes things go wrong though and for that I apologise. It's not good enough and I'm here to make this right. My support staff have no record of your refund request but it's possible it was eaten by spam filters, or not properly handled. Again, this isn't good enough and I'm sorry that you have endured this situation. I refuse to have an unhappy customer, and always strive to make sure every situation is resolved to everyone's satisfaction. We can't stop problems happening, but we can certainly make them right when they do. My whole company is built around the idea of placing the customer at the centre of everything we do and that's not going to change now. To apologise for the problems and in the inconvenience you've suffered, I'd like to offer you a DOUBLE refund. I'd like to refund your money twice as my way of saying sorry that this wasn't handled correctly. To avoid potential email problems please log a support ticket at aimhighersupport dot com and my assistant James will take good care of you and process your refund promptly. If you would prefer to chat via phone please call us on (0044) 161 408 0166 during UK office hours. Alternatively, we have "live support" where you can chat with an agent during UK hours. You can find the details at aimhighersupport dot com. I see that you're based in the US, and so if it's more convenient please submit a support ticket and we will handle this there. I want you to understand that this is a simple mishap and we will work hard to make this situation right again. And once again I'm sorry that this wasn't handled promptly. Many thanks Lee McIntyre

I'm very sorry to hear about the problems with your purchase. This is certainly not our intention and we've built our business by providing incredible customer support at every step of the buying process. Sometimes things go wrong though and for that I apologise. It's not good enough and I'm here to make this right. My support staff have no record of your refund request but it's possible it was eaten by spam filters, or not properly handled. Again, this isn't good enough and I'm sorry that you have endured this situation. I refuse to have an unhappy customer, and always strive to make sure every situation is resolved to everyone's satisfaction. We can't stop problems happening, but we can certainly make them right when they do. My whole company is built around the idea of placing the customer at the centre of everything we do and that's not going to change now. To apologise for the problems and in the inconvenience you've suffered, I'd like to offer you a DOUBLE refund. I'd like to refund your money twice as my way of saying sorry that this wasn't handled correctly. To avoid potential email problems please log a support ticket at aimhighersupport dot com and my assistant James will take good care of you and process your refund promptly. If you would prefer to chat via phone please call us on (0044) 161 408 0166 during UK office hours. Alternatively, we have "live support" where you can chat with an agent during UK hours. You can find the details at aimhighersupport dot com. I see that you're based in the US, and so if it's more convenient please submit a support ticket and we will handle this there. I want you to understand that this is a simple mishap and we will work hard to make this situation right again. And once again I'm sorry that this wasn't handled promptly. Many thanks Lee McIntyre