cjudy
PORT ORCHARD,#2Consumer Comment
Thu, March 08, 2012
I agree with all the complaints I have read about Clearwire. Like everyone else, when I first signed up for Clearwire's unlimited internet service several years ago it was great no problems with it, then in November I bought my family a big screen (smart) tv so we could stream movies, well with in a month or so we started experiencing freezing if we were watching a movie it would freeze, I would call Netflix and complain thinking that the problem was on their end, they said it had to be my internet but I couldn't believe that, then it happened we called Clearwire to troubleshoot a unrelated problem and that's when we found out it wasn't Netflix that was causing the problem. It was Clearwire dropping my speed saying that we were in violation of their acceptable usage policy, but would not tell me their meaning of acceptable use was (is), I kept telling them that their customer's meaning and their meaning may be different but I kept getting the run around from the customer service rep each time I called, so they are terminating my services as of the 21st of March which is right after I make a payment to them. If there is a lawsuit pending I want a piece of it. In the beginning I use refer people to Clearwire but not anymore. How sad for them to treat customers like that.